Client Service Representative

2 weeks ago

Kelowna, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Client Service Representative - Temporary Full Time (1 Year)

**Job Title**: Client Service Rep Reference Number: 117655

**Location**: Kelowna Employment Type: Temporary Full Time

**Hours of Work**: 7.5 hr Day Shift (Tu-Sa) w/1.5 Posted Date: 2023/05/09

Position Highlights

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license

renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing

needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get

to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a

fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions

along with the ability to tailor your communication style to each customer.

This is a temporary time position. Workdays include Monday through Saturday.

Our main priority is to protect the health and safety of our employees and customers. Safety protocols have been established

and protective equipment (such as acrylic barriers and gloves) will be provided.

Position Requirements

**Successful applicants will have**:

- Outstanding face to face customer service experience
- Experience handling cash in a fast paced, transactional environment
- Exceptional data entry skills and ability to reconcile daily transactions
- Must meet the Canadian Border Service security clearance requirements of the Enhanced Driver License Program.
- Completed grade 12 education or equivalent

Position Information

**What we offer**:

- Competitive Salary: You will receive a competitive hourly wage of $27.12
- Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role.
- Engaging Culture: At ICBC we promote an inclusive and diverse work environment.

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