Client Service Centre Support Assistant, 1.0 Term

3 weeks ago

Ottawa, Canada Ottawa-Carleton District School Board Full time

Client Service Centre Support Assistant

**Location**: Business & Learning Technologies - Client Services, 133 Greenbank Road

(working on-site; no remote work)

**Status**: 100% Term to January 19, 2024; 12 month work year; 35 hours per week

**Start Date**: Immediate

**Salary range**: ESP, Level 5 - $40,552 to $51,804 per annum

Diploma in Computer Science, Technology or Business, and at least one (1) year of related experience;
Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.

Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs and desktop workstations.

Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.

Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with mínimal supervision.

Application

**Process**:
Applications will be

considered in accordance with the ESP Collective Agreement, in the following

**order**:
1. Applications

from Regular full-time and part-time employees within ESP bargaining unit are

given first consideration. (Internal Posting)

2. Applications

from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)

3. Applications

been exhausted.

If you are not

Personal information is

collected pursuant to the Education Act and will be used to determine the

eligibility for employment with the OCDSB. Questions about this collection

should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,

Ontario K2H 6L3.

Our people serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.

EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER

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