Group Reservations Coordinator

1 month ago


Vancouver, Canada Sheraton Vancouver Wall Centre Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**GROUP RESERVATIONS COORDINATOR**

**RESPONSIBILITIES**:

- Answer all incoming calls in a friendly and efficient manner.
- Provide guests with the requested information concerning the city, the hotel and its services.
- Obtain the necessary information from the guests and enter it into the Property Management System.
- Promote the Marriott Bonvoy program.
- Provide high quality servicing to internal and external customers.
- File daily reservation information and other correspondence.
- Answer questions concerning reservations for employees and other departments including but not limited to -Sales, Conventions Services and the Executive Office.
- Perform group and administrative tasks including:

- Setting up booking links for individual call in reservations from group blocks
- Activating rate plans in PMS and verify all rates are correct prior to making live in the system
- Monitoring pickup, cut off dates, and rate availability to maximize room revenue and guest satisfaction. Coordinate with Sales and Events team to update group projections in the system
- Processing all reservations for assigned groups received via rooming list.
- Establishing contact with meeting planners, and review convention resumes to ensure accuracy.
- Attending pre-convention meetings for assigned groups.
- Assist front desk and communications with check ins/outs and guest telephone calls when support is requested.
- Other duties and roles as assigned by Management.
- Job Requirements/Qualifications:

- Must have a minimum 2 years previous reservations or hotel experience in a similar hotel environment.
- Must have strong communication skills in English, verbal and written. Second language an asset.
- Must be able to implement and maintain Wall Centre standards, policies and procedures.
- Dynamic, enthusiastic, assertive career minded individual. Must be effective in sales and upselling.
- High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment.
- Excellent computer skills including PMS systems - Marriott reservation platforms, MS Word and Excel knowledge, an asset. Previous experience with Marriott systems is preferred.
- Walking and standing for long periods of time may be required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
- Must be able to sit at a desk for more than 8 hours a day, with the ability to spend extended lengths of time viewing a computer screen.
- Must be able to lift 40lbs occasionally.
- Scheduling flexibility including the ability to work weekends, stat holidays and overnight shifts.
- General knowledge of city and its attractions, as well as the hotel’s facilities.
- Post-secondary education specializing in Hospitality Management an asset or equivalent experience.
- Salary/Wage: $27.85 per hour
- Job Application Process:



  • Vancouver, Canada True North Hostelling Association Full time

    Come spend your time at the beach! HI Vancouver Jericho Beach is located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your time outdoors and yet downtown is still only 20 minutes away! - Teamwork makes the dream work and staff have lots of...


  • Vancouver, Canada True North Hostelling Association Full time

    **L'affichagede cet emploi en anglais reflète la langue de travail.** - Come spend your time at the beach! HI Vancouver Jericho Beach is located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your time outdoors and yet downtown is still only 20...


  • Vancouver, Canada True North Hostelling Association Full time

    **O**VERVIEW** The Central Reservations Travel Trade Reservations Coordinator is responsible for overseeing all aspects of coordinating Travel Trade and multi-stay group bookings for HI Canada owned hostels, in accordance with HI Canada’s policies, procedures, and mission statement. This position takes direction from the Central Reservations Manager. This...

  • Group Coordinator

    4 weeks ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Group Reservations Coordinator include but are not limited to**: ***: - Reviews and actions group contracts from Sales Department. Enters rooming lists via Passkey or in Opera, as appropriate for the size of the groups. Sets up billing with high degree of accuracy (routing, comments, alerts,...


  • Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 24022784 **Job Category** Reservations **Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Manager

    4 weeks ago


    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel**, in the heart of Downtown Vancouver, is looking for a full time **Reservations Manager** to join our team. The **Reservations Manager** would lead and supervise the Reservations Team, who are responsible for the input of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations...

  • Reservations Agent

    1 month ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: - Provides superior service for all guest calls; answers internal and external phone promptly, and professionally with a friendly greeting & identifying self; addresses guests by name and uses caller name minimum 3 times per call -...

  • Reservations Agent

    1 month ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: ***: - Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the...


  • Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** is looking for a part time **Reservations Agent** to join our team. Majority of shifts will be weekdays (30 to 40 hours) with some weekends as needed. Daytime hours only. The position reports directly to the Reservations Manager. **PRIMARY RESPONSIBILITIES** - Answer incoming reservation calls in a friendly, efficient and...


  • Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** is looking for a **Reservations Agent** to join our team. Shifts will be weekdays/weekends (30 to 40 hours per week). Daytime hours only. The position reports directly to the Reservations Manager. **PRIMARY RESPONSIBILITIES** - Answer incoming reservation calls in a friendly, efficient and professional manner; - Knowledge of...

  • Group Coordinator

    1 month ago


    North Vancouver, Canada Muskoka Language International Full time

    **GROUP COORDINATOR** The Group Coordinator will be responsible for overseeing the implementation of custom-built international school group programs across Canada. Group Coordinator will work with development of Canadian based programs for international students mainly from Japan and some from LATAM and other parts of Asia. This process involves elements...


  • Vancouver, Canada Compass Group Full time

      You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.   You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...


  • Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 23131855 **Job Category** Reservations **Location** Delta Hotels Vancouver Downtown Suites, 550 West Hastings Street, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay - $26.21 - $29.12/hour **Job Number** 24019609 **Job Category** Reservations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...


  • North Vancouver, Canada Capilano Group Full time

    **Groups & Online Sales Representative (Reception)** **Department**:Marketing **Reports to**:Ticketing & Group Sales Assistant Manager, Online Sales Coordinator **Role Status**:Hourly, Full-time (including weekends, holidays and Canyon Lights) **What you’ll do**: **Responsibilities**: - Answer incoming phone calls, forwarding as necessary, - Assist...


  • Vancouver, Canada 39 Canadian Brigade Group Full time

    Canadian Armed Forces Primary Reserve (Part-time) **Only Canadian Citizens and Permanent Residents can be considered at this time.** **COMMISSIONED OFFICER / Trade Undecided**: This group consists of Canadian Forces personnel who are non-commissioned officers (NCOs) or members of other non-commissioned ranks. **The people in this group**: - Provide...

  • Reservations Agent

    2 days ago


    Vancouver, Canada Georgian Court Hotel Full time

    **Reservations Agent** The Georgian Court Hotel is a boutique hotel that blends modern elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms, including the renowned _Orchid Floor_, our Ladies’ preferred floor. We are situated within the excitement of downtown Vancouver just steps from Rogers Arena and BC Place...

  • Reservations Agent

    4 days ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    As a valuable member of the Pinnacle Hotel Harbourfront, the Reservations Agent works closely with all hotel departments in an accurate and efficient manner, while delivering authentic and memorable experiences to our guests. Reporting directly to the Regional Director of Revenue, the Reservations Agent handles all hotel reservations-related services. **Key...

  • Reservations Agent

    4 days ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    As a valuable member of the Pinnacle Hotel Harbourfront, the Reservations Agent works closely with all hotel departments in an accurate and efficient manner, while delivering authentic and memorable experiences to our guests. Reporting directly to the Regional Director of Revenue, the Reservations Agent handles all hotel reservations-related services. **Key...


  • Vancouver, Canada 39 Canadian Brigade Group Full time

    Canadian Armed Forces Primary Reserve (Part-time) **Only Canadian Citizens and Permanent Residents can be considered at this time.** Experience unique adventures, stimulating challenges, rewarding friendships and the chance to see and shape the world while serving your country on a part-time basis as a member of the Canadian Army Primary Reserve with the...