Customer Experience Associate

6 days ago


Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full time

A Customer Experience Associate is an employee who works in various retail, service, or hospitality establishments and is primarily responsible for ensuring a positive and seamless experience for customers during their visit. This role often involves two primary functions: providing excellent customer service and handling financial transactions as a cashier. Here's a breakdown of the key responsibilities and duties of a Customer Experience/Cashier Associate. Here's a breakdown of the key responsibilities and duties associated with a Customer Experience/Cashier Associate:

- **Customer Service**: Providing exceptional customer service is central to this role. Customer Experience/Cashier Associates are expected to be friendly, approachable, and helpful to assist customers with their needs and inquiries.
- **Check-Out**: Processing customer purchases, scanning items, and accepting various forms of payment (cash, credit/debit cards, mobile payments, and checks) accurately and efficiently.
- **Bagging and Packaging**: Properly bagging or packaging items for customers to take with them. This includes ensuring that delicate or perishable items are handled with care.
- **Returns and Exchanges**: Assisting customers with returns, exchanges, and refunds, following the store's return policy and procedures.
- **Cash Management**: Responsible for handling cash and making changes, maintaining cash registers, and reconciling cash drawers at the beginning and end of shifts.
- **Product Knowledge**: Knowledge about the establishment's products to help customers make informed purchasing decisions.
- **Inventory Control**: Monitoring inventory levels and notifying management when products need restocking.
- **Up-Selling and Cross-Selling**: Suggesting additional products or services to customers that complement their purchases.
- **Price Checks**: Assisting customers with price inquiries and price checks and verifying price accuracy.
- **Customer Inquiries**: Addressing customer questions, concerns, and issues and directing them to appropriate store personnel or departments when necessary.
- **Maintaining Cleanliness**: Keeping the cashier area and surrounding space clean and organized.
- **Loss Prevention**: Being vigilant to prevent theft and fraud and following security and loss prevention policies.
- **Compliance**: Adhering to company policies, ensuring all transactions comply with legal and industry regulations.
- **Cash Handling Reporting**: Preparing reports of daily transactions, balancing cash drawers, and documenting discrepancies.

Customer Experience/Cashier Associates are often the face of the establishment, as they are the ones with whom customers interact most frequently. A successful Customer Experience/Cashier Associate should possess excellent communication skills, be well-organized, and handle customers and financial transactions efficiently and courteously.

**Job Types**: Part-time, Permanent

Pay: From $16.55 per hour

Expected hours: No more than 32 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-11-04
Expected start date: 2024-05-13



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