Glass Shop Advisor

3 weeks ago

Regina, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln Inc.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

The Glass Shop Advisor position is responsible for greeting new and current clients as they enter the service area. They are responsible to act as the go-between for Service Technicians and customers. As an integral part of the service team, the Glass Shop Advisor works with the technicians to ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. In addition, since technicians will often have more than one possible solution to a given issue, Glass Shop Advisor must be able to relate these options to the customer and help them select a course of action.

Job Responsibilities
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
- Contribute to meeting or exceeding target CSIs and ensure that you work within company productivity targets.
- Support the Journeyman Technicians in the completion of auto glass repairs and replacements, material handling, vehicle shuttling and cleaning.
- A willingness to be constantly learning and improving their skills and education as it relates to the industry.
- Understanding of vehicle technology such as ADAS systems is an asset.
- Advise customers on installation and/or repair specifics.

**Requirements**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Must be confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests
- Desire to provide a high level of customer service and be results-driven
- Valid Driver’s License with an acceptable driving record
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- Prior sales experience preferred but not required
- Passion for cars.
- Mechanically inclined.
- Exceptional professionalism.
- Results-oriented team player
- Outstanding attention to detail and ability to multi-task.
- Good communication and problem-solving skills.

Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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