Occ Duty Manager

2 weeks ago


Kanata, Canada Canadian North Full time

Reporting to: Chief Duty Manager.
- Non-Bargaining

DUTIES AND RESPONSIBILITIES:

- Must be able to perform, but not be limited to, the following duties and responsibilities:_
- Decision making, contingency planning, as well as developing, coordinating and communicating recovery plans in the event of irregular operations;
- Tracking and reporting all operational irregularities affecting on time performance and/or those which negatively impact our customers, and/or have a negative financial effect on Company operations;
- Initiating emergency response procedures, in accordance with the Corporate Emergency Response Plan;
- Determining, communicating, and implementing the best Company plan or solution in keeping with safety objectives, customer service responsibilities, and profitability, while managing short range scope of the company's flight schedule;
- Assisting Charter Sales, MCC and other operational departments in various tasks;
- Managing the cancellation or consolidation of any scheduled flights; authorizing delays, and notifying the appropriate departments of any changes to scheduled operations;
- Providing managers with available options in the event of irregular operations;
- Monitoring “Key Performance Indicators”;
- Ensuring that accidents, incidents or hazards are reported appropriately and within a timely manner;
- Assisting with safety investigations;
- Other duties as assigned.

SKILLS AND QUALIFICATIONS:

- Include, but not limited to, the following minimum skills and qualifications:_
- High School Diploma or equivalent experience;
- Minimum two (2) years previous experience;
- A customer focused mind-set;
- Previous administrative experience or related considered an asset;
- Comprehensive knowledge of all company aircraft operating practices and limitations;
- Comprehensive knowledge of all scheduled operations;
- Solid problem solving and decision making skills;
- Bilingualism considered an asset;
- Experience with SABRE and AIMS preferred;
- Must be able to demonstrate proficiency in MS Word, Excel, and MS Outlook;
- Must possess strong negotiation skills;
- Must possess clear communication skills, both written and verbal;
- Must possess a high level of energy with superior organizational & interpersonal skills;
- Must be capable of working independently and as part of a team;
- Adept at managing multiple priorities and deadlines;
- Must have proven customer service skills and the ability to work with minimum supervision;
- Must be available to work shift work including overnights, weekends and holidays;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: November 7th 2023

**Experience**: Preferred
- 2 year(s): Relevant previous experience.


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