French Bilingual Inbound Customer Service Agent

3 days ago


North Bay, Canada Zedd Customer Solutions Full time

***:
We are looking for highly motivated and enthusiastic problem solvers with a passion for delivering a great customer experience.

**ESSENTIAL FUNCTIONS**:
Provide exceptional customer service and maintain excellent quality.
- Accurately input, retrieve and access information from a computer system.
- Resolve customer concerns immediately, effectively and displays professionalism
- Quickly and correctly answer product questions. Have a full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
- **Must be willing and able to work flexible hours between 12pm to 8pm Monday to Friday and 10am to 6pm Saturday.**:

- **Able to work 40-44 hrs. a week.**:

- **Must Be Bilingual. (French/English)**

**WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING**:

- Work and Train on site in our North Bay Centre
- Company paid training
- Discounted monthly bus pass

**TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE**:

- Prior customer service experience is an asset
- Knowledge of handheld and outdoor power equipment is an asset
- Enjoys working in a team environment
- Excellent communication skills, both verbal and written is required
- Positive attitude and proven ability to understand customer needs
- High school diploma or equivalent
- Satisfactory Criminal Record Check required

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $18.00 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-12
Expected start date: 2024-04-15



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