Restaurant Support

3 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

_Become part of our passionate team of hospitality professionals delivering genuine and thoughtful service to our guests in the Isabelle Restaurant + Lounge._

The Restaurant Support is a key role within the Front of House Team. They are a direct support to the Servers and Chefs and assist by running food, clearing tables and assisting with a variety of other tasks to ensure luxury guest experience. This role is ideal for an individual that is eager to learn and committed to playing a part in our guest’s positive hospitality experience.

**Key Accountabilities**
- Remain alert and conscientious to our guests and their needs and work to accommodate any requests to ensure a luxury experience.
- Take direction from the dining room and kitchen teams and aid them in setting up the bread station, the kitchen pass and other areas.
- Prepare dining room for service by setting tables, condiments, candles, napkins, side plates, glassware, and utensils.
- Understand the composition of each menu item as well as the ingredients and allergens present in each dish.
- Assist servers with table maintenance by removing courses when completed; replenishing utensils; refilling water glasses, resetting tables as required.
- Be aware of food items that may be running low. Run food from the kitchen and replenish dishes as needed.
- Demonstrate a sense of urgency while remaining poised during peak periods and seek out additional tasks during slower periods, such as polishing cutlery or glassware, assembling items necessary for reset, etc.
- Communicate and be an example of Isabelle’s core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Embody a great service culture and create a high level of service standards and excellence

**What we would like you to bring to the position**:

- Restaurant or customer service experience is considered an asset
- Ability to work weekends and nights
- Take direction and instruction well
- Willingly accept additional tasks as required for the effective functioning of the work unit.
- **Communication**: Listen attentively to guest's questions and requests. Effectively share information about guest requests with the Restaurant Manager or Servers
- **Organization**: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
- **Personable**: Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Hotel privileges and discounts across all Pearle and Marriott properties globally
- Co-pay benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Ability to grow with Pearle Hospitality, a collection of fine hotels, restaurants and event venues with an exciting hotel expansion plan
- A fun place to work with an amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Tips

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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