Restaurant Host

4 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

The Restaurant Host is a key member of Isabelle's Front of House Team. As one of the first employees to interact with arriving guests they play an important role in greeting and welcoming them to Isabelle Restaurant + Lounge. The host is a personal representation of the service and overall hospitality. While guests are waiting to be seated, the host ensures that guests are made comfortable and kept informed of the status of their table.
- You are passionate about providing memorable guest experiences.
- You enjoy working as part of a team and supporting those around you.
- You are looking for a position with endless growth opportunities.

**Duties & Responsibilities**
- Maintain the cleanliness of the front entrance, lobby and other guest areas ensuring that they are clean, tidy and ready for guests’ arrival.
- Warmly greet guests upon their arrival and escort them to their table, being aware to pull out chairs, assist wherever needed.
- Maintain seating plan, make quick decisions regarding where groups will be seated and suggest timing if a wait is necessary.
- Provide menus, answer any immediate questions, and introduce guests to their server.
- Assist with any special needs or accommodations that have been requested. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
- Demonstrate a sense of urgency while remaining poised during peak periods while seeking out additional tasks during slower periods
- Relentlessly pursue the importance of “image”, “attention to detail” and “pride of ownership” to best represent the Pearle Hospitality Brand.
- Embody a great service culture and create a high level of service standards and excellence.

**Experience & Skills**
- Host experience is an asset
- Working knowledge of MS Office Suite
- Knowledge of OpenTable is an asset
- Well-developed organization and time management skills
- A keen eye for detail

**Advantages to being part of the Isabelle Restaurant + Lounge Team**:

- Hotel privileges and discounts across all Pearle and Marriott properties globally
- Co-pay benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Ability to grow with Pearle Hospitality, a collection of fine hotels, restaurants and event venues with an exciting hotel expansion plan
- A fun place to work with an amazing team and company culture

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

**Job Types**: Full-time, Part-time

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Supplemental pay types:

- Tips

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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