Team Lead Concierge

5 months ago


Kelowna, Canada FirstService Residential Full time

**About FirstService Residential**:

- FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
- Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

**Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:

- As a Team Lead, you will train our concierge staff to maintain our high standards, fostering a passion for excellence, adept problem-solving, and team cohesion. Successful Team Leads excel in customer service, go the extra mile, handle challenges adeptly, and empower their team to do the same, creating an enjoyable work environment.

**Shifts Available**:

- Monday to Friday
- **Kelowna**

**Skills and Qualifications**:

- Previous experience with strata buildings is an asset
- At least one year of direct/in person Customer Service Experience is required
- Previous Supervisor/Team Lead experience is preferred
- Excellent written and oral command of the **English **language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

**Physical Requirements**:

- Ability to patrol the property including stairs, hallways, interior, and exterior
- Ability to safely receive, store, and handle standard packages received from couriers and carriers
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

**What We Offer**:

- As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

**Compensation**:

- $23.00 - $25.00 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

IN2018


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