Customer Service Representative, Cashier Business
1 month ago
Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Customer Service Representative, Cashier Business Office.
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The Customer Service Representative, Cashier will ensure efficient operation for the Cashier Office. The incumbent will provide seamless, prompt, friendly, customer-focused service to patients, resident, families, staff (internal and external), volunteers and general public. The incumbent will also represent Providence Healthcare to its various constituencies in a manner that is courteous, helpful and professional.
MAJOR RESPONSIBILITIES:
- Receive cash and cheques for resident and patient trust accounts, and issue receipts.
- Post payments to the hospital and Houses of Providence.
- Manage weekly and monthly deposits from the retail outlets 9Beauty Salon, Cafeteria) and debit trust accounts for charges.
- Post payments for dental and Adult Day Program
- Reimburse petty cash to staff
- Receive payments and issue parking passes and account for their sales and distribution.
- Issue taxi slips.
- Provide assistance to patients, residents and their families in dealing with such personal affairs as financial arrangements, wills and estates.
- Balance cash drawer at the end of each shift.
- Type and mail correspondence, as required.
- Compile financial information, as required.
- Reporting to the Ministry of Health.
- Handle phone calls to Admitting Office and Business Office from 5:00 p.m. to 6:00 p.m.
- Assist with Customer Service representative (Switchboard) duties, as required.
- Perform computer-related duties, as required
- Assist with other work-related duties, as required.
QUALIFICATIONS/SKILLS REQUIRED:
- Accounting background, accounting knowledge through Community college program and through CAG courses.
- Sound knowledge of office and accounts receivable procedures, preferably in a healthcare setting.
- Computerized accounts receivable system experience.
- Ability to handle cash transactions, including deposits, withdrawals, issuing receipts and balancing the cash drawer.
- Strong verbal and written communication skills.
- Ability to relate to the public in a patient, courteous and co-operative manner.
- Ability to work in a team environment.
- Proficiency in the operation of Meridian M2250 Attendant Console (or ability to learn).
- Very good attendance record.
- Very good performance record.
LI-MR1
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