Manager, Client Support

3 weeks ago

Toronto, Canada AKA Media Full time

**Company Description**

A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development.

**What you’ll do**:

- Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
- Provide efficient and timely tier 1 and tier 2 support for all raisin® users.
- Be an advocate for raisin® users and champion their needs internally.
- Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs.
- Foster a culture of collaboration, high performance and continuous learning.
- Serve as an escalation point for client and team issues, resolving with other internal teams as necessary.

**What you’ll bring**:

- Adaptability and flexibility in a fast-paced and evolving landscape.
- Proven ability to lead, motivate and develop high-performing teams.
- Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and concisely.
- Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities.
- Proactive mindset with strong analytical and problem-solving skills to help clients get the best results for their charities.

Additional Information

**Our Commitment to You**
- A competitive base salary with salary increases based on performance
- Training, coaching and mentorship
- Advancement opportunities across the organization
- Healthy & diverse culture with a commitment to fun, friendship, and community
- Comprehensive benefits package including medical, dental, and vision coverage

**Work Environment**

Our organization follows a hybrid work structure, allowing the flexibility to work from home or in our beautifully renovated office in the heart of the Junction area.

**Hiring Process

  • Client Support Manager

    2 weeks ago

    Toronto, Ontario, Canada Xerox Full time

    Job Description: Xerox is seeking a dedicated and hardworking Client Support Manager to join our team in Vancouver, British Columbia. As a Client Support Manager, you will be responsible for managing a portfolio of clients and ensuring their satisfaction with our products and services. Responsibilities:- Build and maintain strong relationships with...

  • Client Care Manager

    3 weeks ago

    Toronto, Canada Help at Hand Support Services Full time

    Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants. We have had strong growth and are looking to build on this by welcoming a strong team player into our management team. We have a strong...

  • Client Support Manager

    6 days ago

    Toronto, Canada TimePlay Inc Full time

    **YOUR PLATFORM** TimePlay is an award-winning software entertainment company with a deep history of awakening audiences with interactive games. We transform mobile devices into game controllers, empowering participants to engage with content on secondary screens in real-time. Our mission is to develop and deliver fun, interactive and innovative large...

  • Client Support Manager

    2 months ago

    Toronto, Canada Fidelity Investments Full time

    Description What We Do Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...

  • Client Support Manager

    4 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Description What We Do Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...

  • Client Support Manager

    4 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Job Description - This is a fixed term contract role ending on November 2025._ What We Do Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of...

  • Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Developmental Support Worker

    1 month ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker and Personal Support Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines,...

  • Developmental Support Worker

    4 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker and Personal Support Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines,...

  • Developmental Support Worker

    3 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker and Personal Support Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines,...

  • Developmental Support Worker

    4 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker and Personal Support Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines,...

  • Developmental Support Worker

    4 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral management, and...

  • Developmental Support Worker

    4 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral management, and...

  • Personal Support Worker

    2 weeks ago

    Toronto, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Developmental Support Worker

    3 weeks ago

    Toronto, Canada Kinnect Support Full time

    **Developmental Service Worker** Location: Greater Toronto Area - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral management, and...

  • Manager, Client Support

    2 weeks ago

    Toronto, Canada A.K.A. New Media Full time

    Company Description A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. **Job...

  • Manager, Client Support

    3 weeks ago

    Toronto, Canada A.K.A New Media Full time

    Company Description A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. **Job...

  • Manager, Client Support

    2 weeks ago

    Toronto, Canada A.K.A New Media Full time

    Company Description A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. **Job...

  • Team Manager Client Support

    4 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Job Description Who We Are: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.based firms. For more information about Fidelity Clearing Canada,...

  • Client Support Manager

    6 days ago

    Toronto, Canada Kearns Insurance Corporation Full time

    **About us** Kearns Insurance Corporation is a boutique insurance marketing firm in downtown Toronto specializing in employee and executive benefits, funding shareholder agreements and sophisticated planning for successful Canadians. Our company is looking for a Client Support Manager to join our team. **Responsibilities**: - Monitor and assist in...