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Client Support Manager
3 months ago
Job Description:
Xerox is seeking a dedicated and hardworking Client Support Manager to join our team in Vancouver, British Columbia. As a Client Support Manager, you will be responsible for managing a portfolio of clients and ensuring their satisfaction with our products and services.
Responsibilities:
- Build and maintain strong relationships with clients, acting as the primary point of contact for all their needs
- Understand the clients' business goals and challenges to provide tailored solutions
- Collaborate with internal teams to address client issues and resolve them promptly
- Monitor client accounts to identify opportunities for upselling or cross-selling
- Provide product demonstrations and training to clients as needed
- Analyze client feedback and suggest improvements to our products and services
- Create reports on client performance and present them to senior management
Requirements:
- Bachelor's degree in Business Administration or a related field
- Minimum of 6 years of experience in client support or account management
- Strong communication and interpersonal skills
- Ability to think innovatively and solve problems creatively
- Proficiency in critical thinking and decision-making
- Experience with CRM software and Microsoft Office suite
- Proven track record of meeting and exceeding client expectations
Personality Traits:
- Hardworking
- Dedicated
Soft Skills:
- Innovation
- Critical Thinking
Benefits:
- Paid Time Off (PTO)
- Employee discounts
- Medical coverage
Working Environment:
Join a team that leads the industry through cutting-edge ideas and solutions. As a Client Support Manager at Xerox, you will have the opportunity to work in a dynamic and collaborative environment where your contributions make a real impact.
Deadline to apply: June 10, 2024
Equal Opportunity Statement:
Xerox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Client Support Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
