Application Support Technical Lead
4 weeks ago
**Job Title**: Application Support Technical Lead
**Work Model**: Hybrid Work Model
**Salary Band**: 6 ($64,000 - $96,000 CAD)
**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer. As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease. No other organization does all that we do to improve lives today and to change the future of cancer forever.
Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?
Help us make a difference in developing and enhancing the solutions that support our finance team.
**JOB OVERVIEW**
CCS is embarking on an exciting Digital Transformation to enhance our technology portfolio, leverage automation, and expand our digital capabilities to deliver a fully connected, intuitive, individually tailored and continuously evolving constituent experience.[KM1]
**WHAT YOU’LL BE DOING**:
**Operations**:
- Provides technical guidance to team members to support operational requests.
- Lead triage and root cause analysis of issues, including interacting with vendors, users, and stakeholders, troubleshooting, and ensuring resolution.
- Work with Senior Manager of Application Support to improve existing processes using existing apps and utilities
- Acting as a Technical Lead to capture functional requirements and success criteria for operational needs.
- Contribute to Release Management by following guidelines and processes, creating deployment plans and steps, leading development, testing changes, and tracks and resolves issues through the deployment process.
**Solutions Management**:
- Lead the development, optimization, testing and implementation of enhancements for existing systems and processes by translating business needs to technical requirements, documenting, and developing solutions.
- Responsible for development, including, but not limited to, workflows, templates, views, dashboards, and reports. In addition, works with Data Management teams to support reporting and BI needs.
- Work with stakeholders to evaluate and recommend enhancements, ensure prioritization of requirements and submitting to manager for review, acceptance, and planning.
- Responsible for evaluation, testing and validation of internally or externally developed solutions, code and plug-ins.
- Works with vendors to deliver enhancements, solutions, products, services and new capabilities.
**Projects**:
- Translate business requirements into well-architected solutions leveraging technical best practices.
- Develop estimates of the level of effort to implement a solution based on business requirements.
- Identifies and documents business, technology, and project risks; develops and recommends contingency plans.
- Works within Agile and Waterfall project methodologies. Comfortable with Agile ceremonies and project and development planning tools (e.g., Azure DevOps).
- Responsible for project tasks as assigned and collaborates with various business and technology teams as necessary during project delivery.
- When acting as technical lead, responsible for the quality and execution of work assigned to team members within the project.
**QUALIFICATIONS**:
- Post-secondary degree in information management, computer science, or related field of study
- Experience supporting enterprise systems, preferably Salesforce Cloud and Communities, 365 Dynamics, Sitefinity, LiveChat.
- Proficiency with HTML, scripting considered an asset.
- Ability to technical lead a project from gathering requirements to implementation.
- Experience working within an ITIL-based service delivery model and/or understanding of industry standard Change Management, Incident Management, and Problem Management processes.
- Excellent analytical and problem-solving skills with strong attention to detail and ability to solve difficult problems in a timely manner while working across multiple stakeholder groups.
- Good interpersonal and communication skills with a strong focus on customer service
- Experience in leading technical projects implementations.
- Bilingual (English and French) would be considered an asset
**WHAT YOU CAN EXPECT FROM US**:
**COURAGEOUS UNITED CARING RIGOROUS**
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true differen
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