Current jobs related to Customer Service Representative - Burlington - Barentz

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada Samuel, Son & Co., Limited Full time

    **Position: Customer Service Representative** **Location: Burlington, ON** **Manager: Supervisor, Customer Service** **Note: This is an in-office position** Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivation to Samuel, Son & Co. Due to our...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario (Flexibility Policy) **Status**: Full-time, Permanent (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada U-Haul Full time

    **Customer Service representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    6 days ago

    Burlington, Ontario, Canada Randstad Canada Full time $61,000

    About the RoleWe are seeking a skilled Bilingual Collection and Customer Relations Representative to join our team in Burlington, Canada. As a key member of our customer service team, you will be responsible for handling collections for clients, managing accounts, and building strong relationships with customers.

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada The Simple Investor Full time

    **Customer Service Representative** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3) **Customer Service...

  • Customer Service Representative

    5 days ago

    Burlington, Ontario, Canada Brafasco Full time

    At White Cap Canada Inc., we're committed to Building Trust on Every Job. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesExecute daily service commitments and identify customer needs to outline specific goals.Coordinate new customer setups, follow up on backorders, and...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada Shoppers Drug Mart Pharmaprix Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 3023 New Street, Burlington, Ontario, L7R 1K3 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable...

  • Customer Success Representative

    3 weeks ago

    Burlington, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Burlington, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada Comtek Advanced Structures Ltd. Full time

    Comtek is an innovative supplier of composite components and repair services to business jet and regional aircraft markets. We design, manufacture and repair structural components that are used on thousands of aircraft every day, across the globe. Comtek is a growing company that is committed to recognizing the work of its team members through financial and...

  • Customer Service Representative

    4 weeks ago

    Burlington, Canada WeatherTech Canada Full time

    Are you a hardworking individual who can work on your own and as a team? Do you like cars and helping people? Then we have an exciting opportunity available to join the WeatherTech Canada Team. As a Customer Service Representative, you will: - Process orders, exchanges, returns in line with company policies and procedures - Answer customer inquiries about...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada BMO Financial Group Full time

    1841 Walkers Line Burlington Ontario,L7M 0H6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 days ago

    Burlington, Ontario, Canada WS Audiology Americas Full time

    At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team We are hiring a Customer Service Representative to join our Customer Service team.About the role:The Customer Service Representative (CSR) is essential to maintaining a world-class customer experience for WS...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada Ultrastor Self Storage Full time

    **Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?** **We are looking for customer service stars to join us in Burlington and Caledon!** **The primary responsibilities of an Ultrastor Customer Service Representative include**: - Providing outstanding customer service by helping...

  • Customer Service Representative

    4 days ago

    Burlington, Ontario, Canada WS Audiology Americas Full time

    At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team We are hiring a Bilingual (French/English) Customer Service Representative to join our Customer Service team.About the role:The Customer Service Representative (CSR) is essential to maintaining a world-class...

  • Customer Service Representative

    7 days ago

    Burlington, Canada WS Audiology Americas Full time

    Job DescriptionJob DescriptionAt WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team! We are hiring a Customer Service Representative to join our Customer Service team.About the role:The Customer Service Representative (CSR) is essential to maintaining a...

  • Customer Service Representative

    2 days ago

    Burlington, Canada WSAudiology Full time

    At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team! We are hiring a Customer Service Representative to join our Customer Service team.About The RoleThe Customer Service Representative (CSR) is essential to maintaining a world-class customer experience for WS...

  • Customer Service Representative

    2 days ago

    Burlington, Canada WS Audiology Americas Full time

    At WS Audiology, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team! We are hiring a Customer Service Representative to join our Customer Service team.About the role:The Customer Service Representative (CSR) is essential to maintaining a world-class customer experience for WS...

Customer Service Representative

4 weeks ago

Burlington, Canada Barentz Full time

The Customer Service Representative (CSR) interacts with customers to provide and process information in response to inquiries, concerns and requests regarding sales orders and the Company’s products and services. The CSR is responsible for continuous communication and collaboration with Account Managers and Product and Sales Coordinators, pertaining to customer accounts and sales orders.

**Essential Duties and Responsibilities**

**Order Management** - Consistently meets service standard of order confirmations within 24 hours, and provides timely customer updates
- Confirms receipt of orders within 24 hours and confirms/updates price and delivery as soon as available
- Monitors incoming product to provide accurate ETA's to our customers
- Completes release & shipment paperwork and forwards to warehouse for confirmation
- Completes customer's special requirements for each order.
- Compares Shipping Confirmation / Bill of Ladings with sales orders to ensure accuracy between system and warehouse releases once the product is shipped.
- Prepares sales orders with freight accruals before releasing the order to accounting for invoicing.
- Sets up the carrier to cover shipments leaving the warehouse.
- Creates Proforma invoices for COD customers and follow up for payment
- Follow up with warehouse or carriers on any missing Bill of ladings to verify order has shipped.
- Maintain customer files as required for contacts, shipping requirements, notes, locations, etc.
- Field customer complaints and work with others to resolve them.

**Freight/Documentation** - Manages outbound freight and warehousing charges with accuracy and timeliness.
- Compares freight costs from freight chart or with freight companies on individual shipments.
- Accrues Freight and Warehousing charges to sales order, where applicable
- Approves freight invoices and adjusts them in Chempax, as required.
- Approves customs invoices and adjusts them in Chempax, as required.
- Responds to documentation requests from customers, providing the necessary paperwork

**Customer Satisfaction**:

- Provides customers with an excellent service experience, ensuring orders are processed effectively, and issues are resolved quickly and painlessly.
- Resolves minor problems and customer issues quickly, and independent of Account Managers
- Monitors/updates Customer information in Chempax, to ensure it is current.
- Enters Non-Conformances (NCR’s) as issues arise and prepares MCI's as required.
- Arrange pickups for returns from customers.
- Interacts in a positive and friendly manner with customers.

**Communication/Internal Relationship Management** -- Effectively communicates with internal departments, colleagues, and 3rdparty service providers to enhance customer satisfaction, and expedite problem resolution, and facilitate accurate orders
- Interacts with Product Coordinators, and Sales on a regular basis, to ensure timely delivery and accurate orders.
- Notifies Account Managers of any significant order problems to ensure the proper level of resolution is exercised, as required.
- Communicates with warehouses, customs brokers, and freight contacts when necessary
- Communicate with the accounting department for credit holds, as required

**Problem Solving/Continuous Improvement** - Problem solves when issues arise, and strives to implement continuous improvement
- Requests and follows up with NCR issues where applicable, such as credits.
- Uses proper protocols, to address NCR issues.
- Uses problem solving skills and knowledge to provide updates to necessary departments

**Other**
- Prioritizes workload and effectively uses tracking tools to monitor and track direct shipments to
- Ensures data integrity in ERP system; Processes intercompany orders.
- Ensures accuracy in reviewing documentation and acts on discrepancies; utilizes training to compare certificates of analysis vs system
- Supports and lead by example, Barentz’ culture, strategies, pillars, and fundamentals
- Participates in ongoing personal development opportunities.
- Performs other duties as requested.

**Required Education, Experience, Knowledge, and Skills**
- Post-secondary education (Diploma or Degree) is considered a strong asset.
- 2-4 Years of Customer service experience is preferred.
- Knowledge or ERP systems, is preferred but not mandatory.
- Detail oriented with strong problems solving and analytical skills.
- Strong organization skills, with the ability to prioritize and meet multiple deadlines
- Excellent interpersonal and written/verbal communication skills.
- Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
- Software knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Teams, as well as Adobe Writer
- Acts legally and ethically in all professional relationships in adherence with Barentz’ values and fundamentals
- Bilingualism would be an asset.

**Work Environment**

Work is performed in a Hybrid work environment (