Food and Beverage Server
3 weeks ago
We are looking for a new member for our work team, we are a family business and a passion for customer service is essential for us. we are a small but very friendly team, we all treat each other like family.
**Duties**:
Provide a positive customer experience with fair, friendly, and courteous service. Resolves customer doubts and answer questions. Answering the phone and taking orders.
- Handle cash, credit, or check transactions with customers
- Collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them, and provide relevant information
Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Bag, box, or wrap packages
- Provide excellent customer service to ensure satisfaction
**Responsibilities**:
- Greet customers with a smile.
- Assist customers with placing orders.
- Politely decline customer requests that are beyond the server's responsibilities.
- Add tip to bills.
- Communicate with co-workers to be sure tables have been properly served.
- Handle money accurately and efficiently.
- Handle customer complaints.
**Salary**: $16.00 per hour
Day range:
- Weekend availability
Shift:
- Night shift
Ability to commute/relocate:
- East York, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- serving: 1 year (preferred)
Licence/Certification:
- Smart Serve (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: One location
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