Food and Beverage Supervisor

2 weeks ago

North York, Canada Vrancor Full time

We are looking for a Food and Beverage Supervisor for our Novotel Toronto North York hotel.

Duties & Responsibilities:

- Supervises Food and Beverage team members pertaining Novotel Toronto North York, Restaurant Dining, and Banquets to ensure the highest quality guest service and presentation.
- Assists with counseling, coaching, and disciplining of staff as appropriate.
- Completes opening/closing checklist for all Food and Beverage spaces and supervises related staff assignments.
- Oversees completion of all opening/closing side work.
- Monitors running side work during AM/PM shift to ensure proper equipment levels.
- Ensures all Food and Beverage outlets are properly set for beginning/end of business day.
- Ensures a positive guest experience and facilitates the smooth daily operation of the outlets
- Participates in staff training and regularly monitors performance to ensure Novotel Toronto North York levels are maintained at all times.
- Circulates throughout the Food and Beverage venues talking with guests and monitoring service levels.
- Execute Banquet Event Orders for business meetings and social events;
- Responsible for all aspects for each function including, coordinating with vendors and other departments;
- Assist with hiring, training, and directing restaurant & banquet staff as well as with managing inventory;
- Confirm the table complements (salt, pepper, sugar, breadbaskets) have been properly cleaned and filled;
- Set up banquet meeting space per room set-up instructions (classroom, theater, u-shaped, etc.), serve banquet function, tear down tables and clean event space;
- Monitor and maintain cleanliness, sanitation and organization of restaurant & banquet spaces;
- Maintain communication with the guest contact person for guest needs, acknowledging and responding to all guest requests;
- Set-up, operate and dismantle audio-visual equipment;
- Demonstrate a strong working knowledge of maintenance and usage of all Audio-Visual equipment;
- Conduct appropriate coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met;
- Any and all other work as required to complete the primary purpose of the position.
- Resolves problems and executes service recoveries if necessary to ensure guest satisfaction
- Supervises staff's punctuality and adherence to uniform and appearance standards.
- Interacts with staff on a regular basis to communicate needs and goals while providing employees with the opportunity to share ideas and exchange feedback.
- Report all product/service defects and takes ownership to get these deficiencies resolved.
- Understands POS systems and has the capacity to perform basic functions on the servers' stations
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management.
- Performs any other duties as assigned by Manager.
- Previous Leadership experience required
- 2 years leadership experience in a hotel or resort/supervising a restaurant is a must
- Maitre’D experience an asset
- Smart serve certificate required
- Competent in all Microsoft office component is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Are you authorized to work in Canada?

**Experience**:

- Hospitality: 3 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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