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Donor Services Coordinator

1 month ago

Winnipeg, Canada United Way Winnipeg Full time

**Job Number**:

- 171**Department**:

- Internal Relations & Operations**Job Type**:

- Full Time**Close Date**:

- 09/19/2024**Professional Areas**:

- Career Opportunities

**Salary Range**:

- $34,811 - $42,813

**Accounts Receivable**

**Can you provide both precision payment processing and excellent customer service?**

We are looking for a new Donor Services Coordinator. With receivables as their core focus, the Donor Services Coordinator provides primary coordination of the processing of campaign gifts/pledges and pledge payments in accordance with standard policies and procedures. Reporting to the Accounting Supervisor and a member of bargaining unit Unifor Local 191, this position will specifically:

- Enter campaign gifts and pledge information into a Constituent Relationship Management (CRM) System
- Record payment schedules and methods, clarifying information with donors as required
- Process payments, prepare bank deposits and issue receipts to donors
- Conduct analysis and follow-up of outstanding pledge collections (i.e. accounts receivable analysis)
- Assist in training campaign staff on gathering pledge documentation from workplaces
- Assist donors with questions related to their pledge or payments
- Help with monthly bank reconciliations
- Ensure accuracy of donor records and perform data maintenance activities as required
- Support others in the finance department by performing other duties as assigned

**Qualifications**

You are a highly accurate person with a strong customer service focus and a substantial ability to work with technology. You are dedicated to making Winnipeg a better place to live, and you possess the following qualifications:

- A business certificate and 2-4 years’ related experience (or an equivalent combination of education and related experience)
- A minimum of two years’ experience using revenue tracking software or a CRM system, and advanced level Excel skills
- Exceptional organizational skills, with particular attention to detail
- Strong interpersonal skills
- Respectful of confidentiality
- Ability to learn and thrive in a dynamic, fast-paced, changing environment and manage several tasks simultaneously
- Ability to work independently and as part of a team, to take initiative and demonstrate curiosity, good judgement, and resourcefulness
- Can work occasional (paid) overtime as required as part of month-end or year-end accounting cycles

**CORE COMPETENCIES**

As the Coordinator, you possess the following core competencies:

- Commitment
- Relationship Focused
- Ethics & Values Integrity & Trust
- Team Player
- Customer Focused
- Adaptable
- United Way Winnipeg is committed to achieving and maintaining a workforce that reflects the demographics of the communities we serve. Applicants are encouraged to self-declare.