Sales Coordinator

6 months ago

Laval, Canada Turning Point Brands Canada Full time

**Roles and responsibilities**
- Follow up with clients (using a script) in our ecosystem to help generate leads for sales reps
- Light researching and cold calling prospective clients
- Communicate scripted brand messages, product updates, and support additional SKU distribution opportunities to customers
- Conduct surveys and discovery activities with customers
- Light maintenance of sales performance trackers (KPI Dashboard), and extract reports to support sales team
- Coordinate account onboarding
- Entry of customers, orders, and replacement/substitution orders using fulfillment software
- Entry and coordination of sales return orders
- Support the execution of the sales calendar plan (Light research and participation in meetings)
- Follow up with order confirmations, and invoices to accounts

**Skills and Qualifications**
- Good organizational, and time management skills
- Experience in a sales support or administrative role is an asset
- Familiar with EDI and/or other online order platforms and sales tools is an asset
- Some experience with Excel and PowerPoint
- Bilingual is an asset - French/English

**Rôles et responsabilités**
- Assurer le suivi des clients (à l'aide d'un script) dans notre écosystème afin d'aider à générer des pistes pour les représentants des ventes
- Effectuer des recherches légères et des appels à froid auprès de clients potentiels
- Communiquer aux clients des messages scénarisés sur la marque, des mises à jour de produits et soutenir les opportunités de distribution de SKU supplémentaires
- Mener des enquêtes et des activités de découverte avec les clients
- Maintenance légère des outils de suivi des performances de vente (tableau de bord KPI) et extraction de rapports pour soutenir l'équipe de vente
- Coordonner l'intégration des comptes
- Saisie des clients, des commandes et des commandes de remplacement/substitution à l'aide d'un logiciel d'exécution des commandes
- Saisie et coordination des commandes de retour de marchandises
- Soutenir l'exécution du plan de calendrier des ventes (recherche de lumière et participation aux réunions)
- Assurer le suivi des confirmations de commandes et des factures aux comptes

**Compétences et qualifications**
- Bonne capacité d'organisation et de gestion du temps
- Expérience dans un rôle de soutien aux ventes ou d'administration est un atout
- Une bonne connaissance de l'EDI et/ou d'autres plateformes de commande en ligne et outils de vente est un atout
- Une certaine expérience d'Excel et de PowerPoint
- Le bilinguisme (français/anglais) est un atout

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