Customer Support and Logistics Analyst

3 weeks ago

Mississauga, Canada Hologic Full time

Hologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research. Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments.

Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused - on our people, on our growth, on our future. There has never been a more exciting time in our company’s history.

**Role description**:
In this position, you will be supporting the commercial sales organization for multiple divisions within Hologic. You will also be responsible for supporting aspects of order processing, special orders, order management, billing, reporting and logistics.

**What to Expect**:

- Demonstrates significant knowledge of Hologic processes related to the role. Works on moderate and diverse tasks. Exercises good judgment based on company policies and procedures to complete assigned tasks.
- Develops relationships with key stakeholders
- Order Processing / Order Management
- Knowledge and experience with ERP and CRM systems
- Excellent customer facing communication skills with the ability to support customer phone calls and answer customer requests with an immediate resolution
- Strong understanding of a returns management process and can effectively support the return of products and issue RMA’s
- Special Orders
- Processing and scheduling standing orders
- Providing dispositions to both the customer and 3PL
- Billing
- Providing customers with a credit and rebill for shipped orders
- Reporting
- Supporting the sales representatives with shipment history
- Logistics
- Arrange shipments with carriers and manage customs clearance
- Working closely with our warehouse to ensure timely delivery
- Coordinates and manages sales representative’s trunk stock inventory
- Possess’ an understanding of EDI E-Commerce order management transactions

**What We Expect**:

- Excellent attention to detail
- Strong written and verbal communication skills
- Strong analytical skills; highly motivated with strong technical and analytical competencies; is a problem solver and solution oriented
- 1-2 years of experience with a college degree and or Technical bachelor’s degree

**So why join Hologic?**

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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