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Customer Service Representative
4 months ago
Functional Accountability:
- Providing exceptional customer service at all times
- Prepares quotes for existing and new accounts
- Provides support and back up Warehouse Administrative staff
- Attending to customer calls, issues and complaints, maintaining logs for the same
- Receives inbound and outbound orders
- Continued nurturing of the relationship with current accounts
- Maintaining of Daily/Weekly log related to New Accounts
- Follows agreed company processes and protocols in the Customer Service department, including use of systems and software.
- Keeps data updated on the WMS system.
- Prepare Bill of Lading
- Ensure the resources in the customer service function of the company are managed effectively to achieve maximum efficiencies
- The continued nurturing of the ITN Logistics Brand as a quality, costumer centric, timely service provider that delivers against its value proposition.
About ITN Logistics:
ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars – commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based – with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding – Worldwide Industrial Project Management – Worldwide Transborder Transportation – USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.
