Duty Manager

3 months ago

Vancouver, Canada Level Full time

**Perks & Benefits**
- Competitive pay & a Comprehensive Benefits Package.
- Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team-building events
- Local discounts to restaurants, clothing stores, personal training, and more
- Free access to a fully equipped gym
- Friends and Family rates for our Hospitality brands.

**What You Will Do**:

- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
- In Charge of supervising, training, and disciplining guest services staff as needed
- Responsible for scheduling Guest Service desk
- Assists and supports all guest services agents to ensure completion of their assigned duties
- Serves as direct support for the Operations Manager
- Provides supervisor support Guest reception, operational duties for these areas
- Shows Initiative, provides problem solving, staff training, and team leading
- Responsible for consistently offering professional, friendly, and engaging service
- Monitors and updates guest or resident accounts
- Communicates guests or resident facility events and/or repairs
- Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members
- Reviews arrival, departures and VIPs, including room allocations, amenities and special requests
- Integrates and trains new and tenured employees, providing support for skills development
- Follows and enforces departmental policies, procedures, and service standards
- Available for weekend support for Guest Services team
- Ensures that the Front of House and Back of House remains clean and organized
- Assists GSM and Leasing department with rent collection, and incidental fees
- Ensures guest or residents have paid rent
- Coordinates and prepares daily operation packages

What You Will Bring:

- High school diploma or GED
- Bachelor’s degree in business administration, hospitality management, or hotel management
- 5 years experience in hotel management
- A proven track record of being able to lead a team and multitask
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience
- Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

**About the Company**:
**LEVEL**

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

**How To Apply**:

- We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please._

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