Manager, Quality Improvement

3 weeks ago

Halifax, Canada Nova Scotia Health Authority Full time

**Req ID**:176793**
**Company: Nova Scotia Health**
**Location**:Provincial** Zone, **Bethune Building - QEII**
**Department**:QISR Quality, Patient Safety CZ**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)**
**Status**:Management/Non Union** P**osition**
**Posting Closing Date**:1-Apr-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
Reporting to the Director, Quality Improvement and Safety, Central Zone / Provincial Lead QI & Culture the Manager works collaboratively with directors, managers and leaders in the Quality Improvement and Safety (QIS) portfolio, across NS Health and system partners.

The Manager provides province-wide leadership, management and coordination for the Quality Improvement and Culture Strategy to achieve the best outcomes in delivery of safe service and continuous quality improvement: Quality Improvement and Patient Safety, and Patient Experience. This includes but is not limited to the identification and implementation of strategies, goals and objectives to support the mandate and delivery of provincially integrated and consistent health programs and services. In this regard, the Manager works in collaboration with other managers and directors, consulting for specialized resources/ expertise as required.

Working collaboratively with the Director, the Manager works with others within the QIS portfolio and across NS Health to ensure the QI & Culture Strategy remains aligned with best evidence and promising practice in the advancing field of quality and improvement, and that the associated operational plan evolves accordingly and in alignment with NS Health strategic plan and priorities. The Manager is responsible and leads the design, implementation and evaluation of programming and intiatives as well as policy and procedure development.

In both the provincial and zonal portfolios, the Manager contributes to the leadership of and supports strategies and operational plans consistent with legislation, portfolio goals and priorities, the Quality Improvement, Safety and Performance Framework, accountability frameworks, national standards and the mission, vision and values of the organization and champions a learning and innovative environment that aligns with the current and proposed future state of NSH.

**About You**:
We would love to hear from you if you have the following:

- Required: Bachelor’s degree in a health related discipline/health science field/business
- Preferred: Masters Degree in Health Services Administration, Quality Improvement and Safety or Business Administration
- Certificate/training related to quality improvement and patient safety, patient experience/engagement, health leadership certificate or related program an asset
- Certified Health Executive (CHE) designation is an asset
- Adult learning training/experience is an asset
- Minimum of 5 years’ progressive leadership experience involved in planning and implementing a variety of strategic activities related to quality improvement and safety; within a complex, integrated service model provided across several locations with multiple partners and stakeholders
- Experience engaging, mentoring and empowering teams and stakeholders in a collaborative, participatory manner to respond to the mission, vision, goals and objectives of integrated organizations and developing programs and standards to support the vision, goals and objectives of a healthcare organization
- Demonstrates systems thinking
- Extremely strong interpersonal skill, ease of collaborating with people of diverse knowledge and skillset and a focus on action and identifying paths to success
- Extremely comfortable managing in context of innovation, and testing concept that are not yet widely known or adopted
- Experience in planning, coordinating, delivery and evaluation of moderately to complex (spread/scale) QI initiatives or collaboratives
- Experience in program and service development, implementation and evaluation required
- Demonstrated advanced communications skill - oral and written, as well as positive energetic public persona
- Expert knowledge to critically analyze evidence-based practices to inform strategy development and organizational planning
- Ability to analyze and interpret statistical data and monitor quality

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