Program Supervisor

5 months ago

Kitchener, Canada Indwell Full time

Come Build Hope and Homes with Us

Program Supervisor
- Full Time
Kitchener, ON-St. Mark’s Place

**About Indwell**: We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: indwell.ca/our-model

**Hours of Work**: 40 hours per week. Flexibility is required to meet program needs, which can including evening and weekend hours. Participation in the on-call schedule is required.

**Duties for this position include**:

- Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership, support and direction.
- Conducting and documenting regular check-ins with staff and completing employee performance evaluations.
- Responsive to the care, culture and competence needs of staff
- Ensuring consistent and clear direction to program staff around maintaining and protecting resident health records.
- Attention to team dynamics, and the development and maintenance of positive and professional team culture.
- Creating and providing program schedule for all employees
- Coordinating and performing on-call responsibilities as required.
- Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers.
- Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team.
- Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes.
- Participating and contributing to relevant Cross Regional Teams.
- Leading, attending and actively involved in team meetings and other agency meetings as required.
- Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.
- Overseeing the intake process for new residents and supporting the team with coordinating move-ins and resident welcome.
- Support roll-out of new assessment tools to program staff and residents
- Developing and maintaining relationships with community and health partners to support the team and residents in connecting to community resources and supports.
- Leading, coordinating and/or participating in case conferences with outside supports.
- Coming alongside staff and residents to achieve their goals while encouraging independence and recovery.
- Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings.
- Support the team / staff responses to resident complaints/concerns.
- Administrative responsibilities such as rent collection and intake and discharge planning
- Supporting positive team relations with Indwell facilities staff regarding program maintenance and unit turnovers
- Maintaining a safe and healthy working environment.
- Other duties as required.

Health, Welfare and Safety Practices
- Maintaining a safe and healthy working environment.
- Use appropriate procedures when responding to emergency situations
- Uphold organizational policy and procedures
- Attend and participate in all required training to maintain and develop new skills.
- Other duties as required.

**Qualifications**:

- Experience with harm reduction approaches to substance use.
- Demonstrated effective crisis intervention skills.
- Ability to work effectively in a high stress environment.
- Excellent written, oral, and interpersonal skills.
- Demonstrated commitment to interpersonal collaborative teamwork and care.
- Demonstrated commitment to continuous professional development.

**Skills**: Experience working with individuals with serious mental illness, substance use, or other special needs. Demonstrating a warm, sensitive, and caring approach. Must be able to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness. The ability to work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative. A knowledge of local community resources, support systems and landlord-tenant relations is beneficial.

**Education/Experience**: Post Secondary degree in related field or equivalent with 2 years of supervisory experience in a social service setting. Experience working in mental health and/or addictions is beneficial.

**Salary**: $54,300-64,400 annual salary based on education and experience. Indwell offers a compe

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