IT User Support I

1 week ago

Anjou, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for an IT User Support I to join our growing team

**What you’ll do here**:

- Respond to users (brokers / employees) regarding computer systems issues or questions.
- Record all queries in order to document the steps leading to the resolution of the problem.
- Intervene in critical situations in the event of a system failure.
- Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.
- Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.
- Participate in the development of documentation intended for users in collaboration with the other support services of the company.

**What you bring to the table**:

- Degree in computer science or any combination of equivalent education and experience
- In-depth knowledge of PCs and centralized system environments
- Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
- At least 1 year of customer service experience
- Being customer oriented
- Team spirit
- Analysis and synthesis
- Be action oriented
- ** [Bilingual (French and English)]**

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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