Bilingual Auto Claims, Customer Care Associate

7 months ago

Dartmouth, Canada Definity Full time

Job ID : 6431
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Dartmouth, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role?**
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim - Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured

**What do you bring to the role?**
- Minimum Secondary school diploma - Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism Required (must be fluent in English and French)
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
- This role requires your to work from 12p.m-8p.m EST.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Bilingual Client Care Associate

    2 months ago

    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations!** As a **Client Care Associate** with **Steele Auto Group**, you will be responsible for booking appointments, advising the customer of their upcoming service requirements, and communicating recalls. The work...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Td Insurance, Bilingual

    2 months ago

    Dartmouth, Canada TD Bank Full time

    **Work Location**: Dartmouth, Nova Scotia, Canada **Hours**: 35 **Line of Business**: TD Insurance **Pay Details**: $46,200 - $69,400 CAD **Department Overview** TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with...

  • Client Care Associate

    8 months ago

    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations!** **The Client Care Associate is responsible for advising the customer of their upcoming service requirements, recalls and to schedule appointments. The work is all about customer care with a focus on the...

  • Client Care Associate

    4 months ago

    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations!** **Location**:Remote with occasional travel (less than 5%) to dealerships in throughout Atlantic Canada. **The Client Care Associate is responsible for advising the customer of their upcoming service...

  • Bilingual Customer Service Representative

    7 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Client Care Associate

    7 months ago

    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations!** **The Client Care Associate is responsible for advising the customer of their upcoming service requirements, recalls and to schedule appointments. The work is all about customer care with a focus on the...

  • Auto Claims Advisor

    6 months ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for experienced Auto Claims Advisors -...

  • Auto Claims Advisor

    6 months ago

    Dartmouth, Canada Aviva Full time

    We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors - empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Claims Leader

    3 months ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. What you'll do: - Identify, assess and retain the best possible talent to strengthen our business- Understand and know our people, support training and develop their capability in the role...

  • Customer Care Associate

    2 days ago

    Dartmouth, Canada Definity Full time

    **Customer Care Associate**: Job ID : 6171 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With...

  • Intermediate Auto Claims Advisor/adjuster

    1 month ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors - empathic,...

  • Representative, Auto Physical Damage

    6 days ago

    Dartmouth, Canada Definity Full time

    **Representative, Auto Physical Damage**: Job ID : 6040 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Bilingual Intermediate Property Claims

    7 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Adjuster, Level 1

    3 months ago

    Dartmouth, Canada Wawanesa Insurance Full time

    **Date**:Oct 2, 2024 **Location**: Dartmouth, NS (Hybrid), CA Moncton, NB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8627 **Working Business Language**: English. **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Bilingual Claims Representative I

    3 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Intermediate Property Claims

    7 months ago

    Dartmouth, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Bilingual Customer Service Representative

    2 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Claims Representative Iii

    6 months ago

    Dartmouth, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...