Telecommunications Technician

2 weeks ago

Greater Sudbury, Canada City of Greater Sudbury Full time

**Section**: Client Services
**Division**: Information Technology
**Department**: Corporate Services
**Initial Reporting Location**: 199 Larch Street

**Job Status**: Limited Position

**Affiliation**: Inside Unit
**Estimated Probable Duration**: Seven (7) Months (may be extended)
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: No
**Range of Pay**: IWIT Group 1 - $34.72 to $42.63 per hour

**The start date will follow the selection process.**

This position is not eligible to work remotely

**Characteristic Duties**: Under the supervision of the Client Services Manager.

2. Develop training courses including associated training materials.
3. Make necessary changes/moves/additions/deletions to all corporate phone systems (i.e. PBX, Key, digital, Centrex, cellular and VOIP systems) including programming and configuration of handsets, management of voice mail and call centre systems.
4. Prioritize requests based on most critical situations. Identify, log and analyse support issues; resolve problems. Direct unresolved issues to the appropriate area of specialization. Ensure end user satisfaction by monitoring each support call received through to completion.
5. Provide guidance and recommendations in the appropriate use of hardware and software for telecommunications while promoting overall client self-reliance.
6. Maintain inventory of all telephone and communication hardware and software, analog lines, DSL or OPX circuits and locations.
7. Liaise with appropriate outside organizations regarding hardware or software telecommunications support issues. Maintain and organize a list of solutions for reference by departmental staff.
8. Develop and maintain a procedure manual.
10. Plan, implement and configure telecommunication network systems and infrastructure including, but not limited to routers, switchers, servers, telephone products, security, antivirus strategies, backup procedures, and any other connected telecom devices.
11. Maintain fleet of wireless telephony and data devices (i.e. cell phones, blackberries, etc.). Order, configure, setup and assist/train users as required. Make necessary ESN changes and coordinate all repairs with providers and end users. Configure blackberry devices and data services; maintain accounts on associated servers.
12. Assist with planning and design of telecom systems and services. Keep abreast of emerging telecommunication changes and technologies. Train support technicians as required to troubleshoot PC/telephone based issues.
13. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
14. Perform other related duties as required.

**Qualification**:

- Community College Diploma in Microcomputers and Systems or Telecommunications Systems or equivalent.
- Minimum two (2) years of related experience dealing with end user telecommunications support in a networked environment with various centrex, key, cellular, digital and VOIP PBX systems and experience dealing with the configuration and troubleshooting of various network and communications components for Data/voice.
- Demonstrate knowledge of centrex, key, cellular, digital and VOIP PBX systems.
- Knowledge of server and switch configurations/maintenance/troubleshooting.
- Experience with Blackberry and other cellular devices.
- Experience with training users.
- Experience with networks, switches, TCP/IP.
- Understanding of Windows, Corel Office, Microsoft Office, Novell GroupWise and other office automation corporate software standards.
- Strong analytical, problem-solving and decision-making skills.
- Effective oral and written communications skills.
- Good organizational and time management skills.
- Satisfactory keyboarding ability.
- Satisfactory health, attendance and former employment history.
- Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

**How To Apply**:
We must receive your resume before** 11:59 p.m. on Thursday, July 27, 2023.** For those providing a French language resume, please also include an English version.- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

**Live outside Canada or new to Canada?**
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

**Contact Us**:

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