Installation Technician

2 weeks ago


Greater Toronto Area, Canada Synergy Alarms Full time

JOB SUMMARY:
We have great opportunity in the field of alarm and security industry responsible for ensuring the installation and maintenance of security systems within the residential and small business space. The technician will ensure that the installs are processed in a timely manner with a professional approach to customer satisfaction. Compensation is based on hourly rate.

This opportunity will service the GTA region and requires someone with the flexibility to travel.

RESPONSIBILITIES
- Residential and commercial installation (including pre-wiring, installing, configuring, programming, commissioning, testing and troubleshooting) and maintenance of security systems including CCTV (IP & Analog), card access systems, public address systems, intrusion panel, Qolsys IQ 4, DSC, and 2GIG etc.
- Perform configuration and basic troubleshooting on LAN/WAN’S
- Respond to all customer technical inquiries
- Provide basic user training for proper system usage to customers
- Ensure customer expectations are met, through inquiries and requests and exceeded with a high-level of service
- Communicate accurate details regarding the progress of installation and applicable charges, as well as any issues that may arise, to customers
- Complete detailed and accurate paperwork, as required
- Provide accurate information on all job statuses; communicating any delays to management and dispatch
- Follow all safety policies and initiatives and bring forth any recommendations
- Other duties as assigned

**REQUIREMENTS**:

- Experience in security system installation or service technician a must
- Experience within the Telecommunications field an asset
- Experience with Qolsys IQ 4, PowerG, S-Line, Thermostats, Lift Master & MyQ Garage Opener, Weiser Smart Locks, Motion Sensors, Door/window contacts, Glass break sensors etc
- Experience installing surveillance IP cameras, Cat5-6 network cables
- Experience with key scan or card access certifications would be an asset
- Networking and IP working knowledge
- Analytically and mechanically inclined; strong technical skills
- Must have a valid driver’s license and the usage of own vehicle
- Must have own tools, ladder, insurance and fuel

ADDITIONAL REQUIREMENTS:

- Customer-focused both internally and externally; ability to handle both favourable and unfavourable customers; excellent verbal and written communication
- Ability to work well under pressure with tight timelines and frequent demanding deadlines
- Ability to self-start and stay on task with mínimal supervision; identify problems and situations and implement solutions or escalate as required
- Must be willing and able to work various shifts as assigned (evenings, weekends & statutory holidays), based on business needs
- Ability to work independently in all weather conditions

**Job Types**: Part-time, Casual

**Salary**: $35.00-$45.00 per hour

Schedule:

- Day shift
- Weekend availability

COVID-19 considerations:
Face masks must be worn at installation/job sites.

Application question(s):

- Do you have experience with residential alarm system and video surveillance installations?
- Are you an independent contractor with your own insurance?

**Experience**:

- alarm technician: 2 years (required)

Work Location: On the road

Expected start date: 2023-01-16



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