Facilities Manager

3 weeks ago

Toronto, Canada Angus Consulting Management Limited Full time

ACML’s team is hiring Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you

**WHO ARE WE?**

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

**WHAT DO WE OFFER?**
- Competitive salary
- Excellent retirement savings plan
- Competitive benefits package
- Training & tuition reimbursement programs
- Education bursaries for Employee Children
- Referral bonus program

**WHO ARE WE LOOKING FOR?**

ACML is actively seeking a **Facilities Manager** located in **downtown Toronto, ON** who will be responsible for the communication and coordination of all Hard FM services at the commercial facility in accordance with the Management Agreement. The Property Manager is involved in all aspects of day-to-day operations of the property, including Maintenance & Repair, Tenant Relations and accounting while liaising with other 3rd party service providers such as security, janitorial services, landscaping, and snow removal to ensure efficient and effective operations of the sites are maintained. The main responsibilities will include, but are not limited to, the following:
Primary Duties:

- Oversees day-to-day property operations including security, maintenance, property administration, etc.
- Provides oversight and accountability for the FM operations team as it relates to maintaining and delivering time-based service metrics for the sites.
- Meets with owners, clients, and operational staff to provide advice on enhancement of operational efficiencies related to the property maintenance and service delivery.
- Develops/maintains working relationship with client, tenants, building operations staff and suppliers/contractors/external service providers to discuss problems, potential solutions and facilitate delivery to tenant service
- Supervises, mentors and coaches FM supervisory staff in their delivery of Hard FM services at the site.
- Assists Operations team in purchase order process along with future initiatives towards improving process efficiency
- Ability to communicate effectively with line staff (i.e., building operators) and provide direction to them as they execute their day-to-day activities.
- Receives/coordinates tenant service work requests by providing excellent tenant service. Respond to client requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the client to ensure satisfactory resolution of the issue.
- Ensures that there is always 24-hour emergency coverage for the property.
- Directs/supports dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
- Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; financial reports/statements; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
- Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
- Contributes to the development of new or improved applicable policies and procedures.
- In collaboration with next level management, defines personnel's skill/competency gaps and creates/implements career development plans.
- Participates in and supports other duties as assigned.

**Qualifications**:

- 5+ years of progressive commercial property management experience;
- Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
- Working towards an RPA through BOMA/BOMI or CPM through Real Estate Institute of Canada.
- Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
- General knowledge of health & safety legislation, codes, etc. an asset.
- Advanced level computer skills (such as Microsoft Office suite, ERP systems, etc.).
- Understanding of accounting (e.g., revenue/expenses, capital), purchase orders and project reporting (e.g. cost/revenue analysis).
- Critical thinking skills with demonstrated analytical/problem solving skills.
- Strong customer service orientation/skills; commercial experience an asset.
- Ability to work independently and within a team.

**WHY SHOULD YOU APPLY?**

We work hard to fin

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