Quality Analyst, Associate

1 month ago

Vancouver, Canada Smile DH Full time

This is a remote position and can be located anywhere in Canada.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

This role works with the delivery team to ensure the successful implementation of all changes to the core product. The API QA Engineer supports the QA strategy and governance while delivering QA support for a portfolio of projects, enhancements, and support initiatives. The role also involves testing and planning while working closely with the team of Developers and other QAs to ensure the product meets all quality standards. Although this role reports to the Director, Quality Assurance the incumbent will take guidance and coaching from the QA Team Lead for day-to-day matters. In addition, this role requires day-to-day interaction with implementation project managers.

**Responsibilities**:

- Build and provide guidance, coaching and growth to an effective team of product Read technical API gateway integration documents and help plan how to test new functionality. Most new functionality centers around complex integration scenarios with various security layers such as OIDC, SMART etc. Will need to understand specifications to test synchronous and asynchronous APIs as well as real-time and batch data processing.
- Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance.
- Work with the team to ensure coding bugs are triaged and resolved in time, creating a culture of quality in the production teams.
- Create and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes.
- Seek to understand project and customer context, objectives and use cases.
- Collaborate with project teammates to deliver high quality software that meets customer requirements.
- Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc.
- Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete.
- Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them.
- Understand the highly technical features and functionality of our products in detail in order to plan for testing and other QA activities.
- Provide support to and collaborate with team members.
- Ensure that hours are tracked and reported for billing purposes.

**Requirements**:

- Ideally 1-3 years experience in software testing in a QA role.
- Experience working at a similar level, with automated testing tools is an asset. Our products are highly technical in nature and automated testing adds a great deal of value.
- Excellent problem recognition and problem-solving abilities.
- Excellent analytical, interpersonal, prioritization, and organization skills.
- Demonstrated ability to work in a team and interact effectively with teams, stakeholders and clients.
- Proven knowledge and judgment in escalating issues when needed.
- Experience in electronic health records or systems integration projects an asset.
- Successful completion of an undergraduate degree required in Health Informatics, Computer Science, Engineering, Business or related field is an asset.

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