Branch Operations Manager

3 weeks ago

Toronto, Canada Let's Get Moving Full time

**Job description**

The Branch Manager will be responsible for all aspects of branch development, customer relationship management, building and managing a moving fleet. The Branch Manager will have significant contact with the operations agents, movers, sales team and customers, and will need to interpret their requests and then assign appropriate resources to meet their needs.

**Additional Responsibilities**:
In addition to the measurable KPIs listed below, Operations Agents are responsible for the activities listed below:

- Checking for any missing equipment such as (iPads, truck keys, POS payment machines, and gas cards) report immediately if any missing
- Check to ensure all iPads and POS payment machines are properly docked and charging
- Taking care of the daily dispatch of the crew and fleet
- Distributing moving materials using the materials checklist
- Ensuring all drivers and movers have uniforms prior to leaving the office
- Monitoring drivers and helpers for attendance and adhering to all processes (posting daily announcements on the communication platforms)
- Creating invoices for movers on the job (and including after hours)
- Ensuring every single mover and driver is 100% confirmed and marked green on SmartMoving after the schedule has been completed
- **Completing RingCentral chat tasks. **At 5 pm, all tasks in the RingCentral chat between sales and operations should be completed by each department. The Operations Manager will review RingCentral for operations tasks
- Conduct self in a professional manner with internal team members and customers
- Manage team within a fast paced, customer-focused environment including training, scheduling, hiring, ensuring compliance with company standards.
- Promote a positive company culture
- Monitor work orders for accuracy to ensure profitability and customer satisfaction (Invoices)
- Actively monitor customer accounts and maintain regular customer communication to secure future business (feedback calls)
- Prioritize and expedite all service calls with a strong sense of urgency
- Measure workforce effectiveness, create objectives, deliver performance reviews, and address performance gaps
- Provide professional development for employees through, coaching, mentoring, and training
- Use budgets to monitor and evaluate performance, ensuring compliance with corporate needs and objective
- Monitor and ensure that all quotes are accurate in terms of expected chance of winning, price and dates
- May be required to work extended hours on short notice and/ or respond to emergency call-in

**Success Measures**
In summary, a successful Operations Agent will:

- Ensure a smooth process for movers and customers
- Complete daily tasks to prepare for future moves
- Quickly solve problems that arise throughout the day
- Support the movers when they are on a job
- Resolve any issues with customers and jobs

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- branch managing: 3 years (required)

Work Location: In person

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