Practice Facilitator

2 months ago


Calgary, Canada South Calgary Primary Care Network Full time

**Status**:Full time, Permanent

**Schedule**:Monday - Friday, Standard 38.75 hour work week

**Reports to**:Manager, Physician Engagement and Business Development

**Responsible to**:Member Physicians and Clinic teams

**Location**:Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB

Eligible for hybrid remote work

**Position Summary**:
The Practice Facilitator (PF) is a natural relationship builder between member physicians, their clinic teams and South Calgary Primary Care Network. Focusing on strong communication and interpersonal skills, PFs are adept at building and maintaining trust, negotiating with stakeholders, and working to support continuous quality improvement (QI) processes.

**What Does the Role Do?**

Patients Medical Home (PMH):

- Support the goals and objectives of SCPCN’s Medical Home program
- Support and facilitate quality improvement projects, alongside health teams and leadership, to enhance program service delivery
- Collaborate with clinic staff to customize workflow processes for supporting ASaP screening and prevention activities
- Formally meet with each clinic at least monthly to discuss successes, barriers, and ongoing QI activities
- Meet with each physician in the assigned clinic at least once a quarter
- Support the development EMR standardization and advanced EMR usage initiatives

Quality Improvement:

- Help teams to generate, interpret, and analyze practice level data (qualitative and quantitative) to measure baseline and improvement
- Understanding and interpretation of HQCA reports and other health system utilization documents and the ability to translate data into valuable practice level QI projects

Physician Engagement:

- Build and maintain trust and collaborative team relationships with member physicians and their teams to effectively contribute to SCPCNs goals and Medical Home objectives
- Collaborate with key stakeholder groups to inform the implementation of Medical Home initiatives, including identifying issues and potential solutions. This includes working with the:

- Medical Home Physician Champion to facilitate engagement and progress in our member clinics
- PCBH team to support integration of the team into member clinics
- Formally meet with member physicians at least once a quarter
- Build professional relationships to expand facilitation knowledge and experience

**Who Should Apply?**
- Bachelor’s degree in a related field (preferably a health discipline)
- Minimum three years’ experience in change management or QI principles and methodologies
- Experience using practice level data to design and implement QI projects
- Application of clinical pathways into an EMR workflow
- Data capture and extraction capabilities of the provincial EMRs (CHR, MedAccess, Practice Solutions, Accuro, AVA or other EMR systems)
Mentoring or training users on EMR advancement through usage and standardization
- Experience with EMRs in an administrator or super-user role would be an asset
- Previous experience as a coach, mentor, or facilitator would be in asset
- Experience working with family physicians and primary care teams in a professional and confidential manner
- A combination of education, experience and expertise may be considered

**What Will Help You Succeed?**
- Working knowledge of medical terminology, conflict management and quality improvement frameworks
- Persuasive personality with excellent communications skills
- Demonstrated ability to manage and lead changes by inspiring clinical staff
- Understand and promote QI methods and principles
- Strong attention to accuracy & detail
- Communicate effectively and constructively, orally and in writing
- Understanding of primary health care delivery organizations (including family physician practices) in Alberta
- Self-directed, with a demonstrated ability to work in a fast-paced, dynamic environment that requires flexibility and balancing of competing priorities
- Ability to work independently and as part of a team
- Work in a professional and confidential manner, displaying a high level of integrity and respect for others
- Takes initiative through appropriate action and anticipating organizational needs
- Objectivity and integrity to seek and weigh opinions and evidence - compromising where necessary on ways and means but not on principles or goals
- Problem solving to see multiple ways of tackling a problem and think “outside the box”
- Diplomacy and tact in dealing effectively with colleagues and stakeholders
- Understands and supports the value of team-based care
- Demonstrate a commitment to continuously improve professional skills and organization practices

**Working Conditions**:

- Normal clinic environment and remote work
- Valid driver’s license with access to a reliable vehicle as local travel to clinics is required
- Two supervisory references required
- Criminal background check required

**Why Work At SCPCN?**

It takes an outstanding team to deliver exceptio


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