Bilingual Life Insurance

2 weeks ago

Toronto, Canada DXC Technology Full time

**Examinateur bilingue des demandes de règlement d’assurance-vie et de rentes - Demandes de règlement en cas de décès (bilingue anglais et français)**:
**Tâches fondamentales du poste**:

- ** Traitement des demandes de réclamation**: Valider la couverture, confirmer les bénéficiaires, et examiner et décider des besoins entrants.**:

- ** Engagement des parties prenantes**: Correspondre avec les agents, les bénéficiaires et les autres services au sujet des contrats, en facilitant la réception des demandes en suspens.**:

- ** Conformité et précision**: Veiller à ce que les transactions soient traitées avec précision et dans les délais jugés appropriés.**:

- ** Détection de la fraude**: Signaler toute demande potentiellement frauduleuse, de blanchiment d'argent ou contraire à l'éthique qui a été examinée.**:

- ** Services à la clientèle**: Fournir un service à la clientèle hors pair par le biais de lettres ou d'appels téléphoniques en interne ou en externe.**:

- ** Amélioration des processus**: Évaluer et cibler en permanence les possibilités d'amélioration des processus qui ont un impact positif sur l'expérience des clients et des membres de l'équipe.**:

- ** Soutien et audits**: Apporter un soutien aux audits après réclamation et participer à des projets spéciaux, le cas échéant.**:
**Expérience et qualifications**:

- ** Éducation**: Licence ou combinaison équivalente d’études et d’expérience**:

- ** Expérience**: 5 ans d'expérience dans le domaine de l'assurance-vie.**:

- ** Compétences**:

- ** Compétence bilingue en anglais et en français.**:

- ** Aptitude démontrée à apprendre rapidement les systèmes de gestion.**:

- ** Forte compréhension du secteur de l'assurance vie et des rentes.**:

- ** Connaissance approfondie des différents types de polices et de leur impact sur les demandes de réclamations.**:

- ** Connaissances en comptabilité vivement souhaitées.**:

- ** Compétences exceptionnelles en matière de communication écrite et orale.**:

- ** Capacité à démarrer rapidement et à faire preuve de passion pour tenir ses promesses.**:

- ** Compétences avancées en analyse et résolution de problèmes.**:

- ** Compétences interpersonnelles avancées pour interagir avec les membres de l'équipe**:

- ** Compétences avancées à communiquer avec les clients**:
**Environnement de travail**:

- ** Un environnement de bureau à domicile est nécessaire**:

- ** Peut nécessiter un travail par quarts**:

- ** Ce poste est entièrement à distance et au Canada seulement**:

- ** Doit détenir un permis de travail canadien valide durée indéfinie**:
**Bilingual Life Insurance & Annuity Claim Examiner - Death Claims (bilingual English & French)**:
**Essential Job Functions**:

- ** Claims Processing**: Validate coverage, confirm beneficiaries, and review and decision inbound requirements.**:

- ** Stakeholder Engagement**: Correspond with agents, beneficiaries, and other departments regarding contracts, facilitating the receipt of outstanding requirements.**:

- ** Compliance and Accuracy**: Ensure transactions are processed accurately and within the timeframe considered suitable.**:

- ** Fraud Detection**: Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.**:

- ** Customer Service**: Provide elite customer service via letters or phone calls made internally or externally.**:

- ** Process Improvement**: Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer and team member experience.**:

- ** Support and Audits**: Provide support for after-claim audits and assist on special projects as needed.**:
**Experience and Qualifications**:

- ** Education**: Bachelor's degree or equivalent combination of education and experience**:

- ** Experience**: 5 years of relevant Life Insurance business experience**:

- ** Skills**:

- ** Bilingual proficiency in English and French**:

- ** Demonstrated ability to quickly learn Servicing Systems.**:

- ** Strong understanding of the Life Insurance (and Annuity industry).**:

- ** Comprehensive knowledge of various policy types and their impact on claims.**:

- ** Accounting knowledge is highly desirable.**:

- ** Exceptional written and oral communication skills.**:

- ** Ability to start quickly and show passion for delivering on the promise.**:

- ** Good analytical and problem solving skills**:

- ** Good interpersonal skills to interact with team members**:

- ** Good communication skills to communicate with clients**:
**Work Environment**:

- ** Remote Home Office Work: This position is fully remote. We will provide all necessary equipment, including a laptop, docking station, monitors, and headset**:

- ** This position is remote and within Canada only**:

- ** You must be legally eligible to work in Canada without requiring sponsorship now or in the future**:
Note: This opti

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