![Dotcom Metals](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
Company Profile
DotCom Metals Inc. As a dynamic leader in the metal sales and service industry, we offer tailored solutions with an unwavering commitment to quality and value for our clients. We supply ready to ship precut or mill lengths or order just what you need, custom cut to size.
Position
Our facility is searching for a Customer Service Representative to join our dynamic team.
- Identify and pursue new sales opportunities through cold calling, networking, social media, and referrals.
- Maintain customer records by updating them with quoted pricing, new items, address changes, delivery instructions, or any other relevant customer notes as required.
- Provide consistent customer service; ensuring all customer needs are identified and addressed; resolving customer complaints and always maintaining high customer satisfaction.
- Procure irregular and/or out-of-stock items, diligently ensuring timely acquisition.
- Maintaining ERP of prospective client information.
- Ensures accuracy in shipping, billing, pricing, and purchase order details while maintaining organized filing systems within the store.
- Recording payments, finalizing bank deposits, and conducting end-of-day procedures
- Any additional responsibilities as assigned by the store/general manager.
Job Requirements
- Post-secondary education and/or Equivalent industry experience - 4 years
- Competitive and self-motivated attitude
- Proficient with MS Office (Word, Excel, Outlook)
- Strong math aptitude
- Detail-oriented.
- Strong interpersonal and communication skills
- Strong customer management and follow-up skills
- Problem-solving/conflict resolution and negotiation skills
- Ability to excel in both team and individual settings.
- Ability to work well and excel while working with a team or individual.
- Minimum of 2 years of experience in metal sales (preferred)
DotCom Metals Inc. is an equal opportunity employer and committed to providing accommodation for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the DotCom Metals Inc. Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
Work Location: In person.
Schedule:
- 8-hour shift
- Monday to Friday
Supplemental pay types:
- Bonus Pay
- Commission Pay
**Salary**: $18.00-$25.00 per hour
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Education**:
- Secondary School (preferred)
Ability to Commute:
- Caledon, ON L7E 2X8 (required)
Work Location: In person
Expected start date: 2024-03-08
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