Customer Care Coordinator

2 weeks ago

Greater Toronto Area, Canada Safeline Group of Companies Full time

**Company Background**:
**Reco Cleaning Services**, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada. With a team of experienced professionals, Reco Services provides innovative and sustainable solutions to clients across the construction industry.

**Job Summary**:
We are seeking a **Customer Care Coordinator (PDI Tech)** to join our team in the GTA. The Customer Care Coordinator will be responsible for managing and maintaining relationships with clients, homeowners, and stakeholders throughout the construction process. This role requires a detail-oriented individual who can work independently to provide clients with comprehensive and effective customer service solutions.

**Key Responsibilities**:

- Coordinate and conduct **Occupancy Day Procedures on-site**:

- Efficiently complete all necessary documentation and reports
- Work closely with construction, trades and all other personnel and assist teams **on-site **where/when needed to ensure deficiencies are completed and signed off in a timely manner
- Assisting purchasers with all **Tarion Warranty** related inquiries and concerns
- Perform a variety of customer care duties **on-site **such as **Pre-Delivery Inspection (PDI)**, coordinate trade deficiency completions
- Assist with Closing/Occupancy Day procedures, 30-Day, Year-End Warranty submissions, etc.

**Qualifications**:

- A degree, diploma, or certificate in construction management, business, or a related field an asset
- Minimum of 1 year of experience in a customer service or project management role; (_experience in the construction industry an asset)_
- Knowledge of construction industry practices and terminology an asset
- Experience working within the residential construction industry with knowledge of the **Tarion Warranty** and **Construction Guidelines** and **Ontario Building Code** an asset
- Effective communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Valid driver's G license and access to a vehicle.

**What Safeline Group of Companies Offers**:

- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Collaborative and supportive work environment.
- Professional development opportunities.
- Meaningful and rewarding work that contributes to the growth and success of the company.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: On the road

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