Director, Fraud Management Detection

4 days ago

Toronto, Canada Scotiabank Full time

Requisition ID: 212596

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Fraud Management Detection & Application Fraud leads and oversees Fraud Detection & Application Teams in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.

**Is this role right for you? In this role you will**:

- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Provides overall leadership and performance management of the Fraud Detection & Application Fraud Teams operation; accountable for overseeing the management of fraud alerts for the Canadian Retail and Commercial portfolios across a variety of credit, debit and digital channel products.
- In conjunction with the VP and senior leadership team, responsible for the long-term strategic direction of the fraud strategies in support of the business lines
- Takes a leadership role in pursuing strategies to improve customer experience, fraud losses, operational efficiencies and organizational effectiveness
- Responsible for achievement of fraud plan & Fraud Detection & Application Team objectives
- Responsible for ensuring the achievement of customer and operational KPIs
- Responsible for the coverage model for scheduling to ensure operation effectiveness and efficiency
- Responsible for effective team management, development of a strong management team and maintaining a high level of employee engagement
- Builds strategic relationships and key partnerships both internally and externally
- Partner with key stakeholders (e.g. Office of the President, Ombudsman, Team Voice) to ensure effective resolution of customer concerns and issues related to actions taken on their accounts
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Bachelor Degree in Business Administration, Finance, or Criminology - preferred
- MBA (or equivalent) is an asset but not a requirement
- Expert knowledge of industry trends and information regarding fraud management
- 5+ years of experience in an operations environment
- 5+ years of management experience in a collaborative work environment
- Highly skilled leader with extensive experience leading large teams focusing on coaching, strategic planning and execution of key business priorities
- Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
- Working knowledge of retail and commercial credit products, consumer credit lifecycle, risk management
- Developed judgement and problem-solving skills sufficient to interpret and/or analyze factual

**What’s in it for you?**
- A rewarding career path with diverse opportunities for professional development
- Lead strategic projects with a significant impact on business line growth.
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
- An organization committed to making a difference in our communities - for you and our customers.
- Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
- Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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