Marketing & Customer Service Assistant

3 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
The incumbent is responsible for providing assistance in all aspects of the marketing, promotion, and events efforts of the UW Food Services team.

**Thid position is contingent on funding, and there is a qualified internal within the role.**

**Responsibilities**:
Events
- Organize and coordinate UW Farm Market including attending auctions to purchase products, venue set up, pricing, and recruitment and management of UW Farm Market volunteers
- Assist with creating of marketing materials, purchasing of supplies, distribution and tracking of prizes, photography, and coordination of activities for events hosted by Residences, Cash Operations, and/or staff events
- Assist with any other department event needs

Marketing
- Create, design, and update promotional content for UW Food Service’s digital screens
- Create and manage digital menus (rotational and static) for UW Food Service locations
- Oversee and develop strategies for social media campaigns, posts, contests and promotions
- Create and distribute all print and digital promotions for theme events
- Face-to-face promotion of UW Food Services events with students to encourage engagement and participation
- Design, create, and print menus for University Club
- Assist with the creation of menu boards for all units
- Create and update content related to events on the UW Food Services’ website
- Assist with the updating of department signage when necessary (ex. Price changes, new promotions, etc.)
- Assist the Marketing and Communications Coordinator with other marketing tasks as needed

Customer Service
- Provide guidance and support to managers, chefs, and registered dietitian for customer service inquiries
- Meet with students who have questions and/or feedback for UWFS to alleviate any concerns and educate individuals about UWFS products and initiatives

Administration
- Participate in and provide administrative support for various UW Food Services related Committees as required (create agendas, take minutes, etc.)
- Design and preparation of product and pricing labels
- Update monthly digital and print materials for all unit’s hours of operation
- Post weekly menu content on UWFS website
- Order business cards and name tags for staff
- Source and purchase marketing materials (ex. Decorations for events, department SWAG, etc.)
- Update nutritional information on web and print pieces as needed
- Overseeing the storage and maintenance of department special event inventory (ex. Decorations, equipment, department SWAG, etc.)
- With oversight from the Marketing and Communications Coordinator
- participates in the recruitment and selection of a Marketing Co-op student,
- monitors the co-op student’s daily workflow and delegating tasks as needed, and provides guidance and direction when appropriate
- completes work term evaluation report for the Co-op student, involving the creation of thoughtful performance feedback and recommendation of areas for improvement if appropriate
- Other duties assigned by the Marketing and Communications Coordinator

Qualifications:

- Post-secondary degree of certificate in Marketing, Communications or related field is preferred or equivalent education and/or experience
- Experience in marketing, promotion, and events coordination is required
- Minimum 2 years’ experience in a customer service environment is required
- Previous experience in administrative environment is an asset
- Must hold a valid Class G driver’s license
- Proficient with Microsoft Word, Excel, and Presentation software
- Proficient with using design software including Adobe Illustrator, Corel Draw

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

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