Principal Coordinator, Industrial

3 months ago

Brampton, Canada IMCD Canada Ltd Full time

**Overview**
IMCD is a global specialty chemical and ingredient distributor that partners with leading manufacturers (Principals) as their channel to market. IMCD differentiates from other distributors by offering a technical approach to sales and marketing, proactively scanning the market for trends and proactively developing solutions and prototypes to assist customers. This position supports the Industrial line of business for both IMCD Canada.

**Job Purpose**
- Support Principal Managers and Account Managers with any tasks required during day-to-day operational activities related to the Industrial line of business
- Ensure the timely and accurate flow of information from Principal to the Account Managers and back.
- Develop and maintain relationships with assigned Principals.
- Manage incoming administrative and commercial requests from the Account Managers related to assigned Principals, and escalate to Principal Managers where appropriate
- Coordinate the timely progression of action items between Account Managers and Principals, as well as with other departments across the organization including Regulatory, Supply Chain, Customer Service and Pricing
- Prioritize and manage time effectively to meet internal & external customer expectations and deadlines.
- Effectively and creatively solve problems: assess the situation, have clear understanding of request to help obtain and determine root cause and assign corrective action.

**Duties and Responsibilities**:

- Principal Relations_
- Develop and maintain positive relationship with all assigned Principals by preparing for and attending technical seminars/symposiums, office visits and virtual meetings.
- Assist the Principal Manager with fulfilling Principal requests including gathering and providing any required information from SalesForce such as opportunities, follow-up reports, sales by volume and sample follow-up.
- Assist the Principal Manager focus on the Principal’s key market areas by aligning product recommendations with the strategic objectives of the Principal.
- Maintain open lines of communication; enlisting the assistance from Principal technical contacts to fulfill and respond to technical inquiries submitted by IMCD customers and Account Managers.
- Assist and coordinate new product introductions/launches by the Principal.
- Notify customers of changes to specific products and/or Principal.
- Daily Operations_
- Work with Principal Manager to perform all daily tasks required for optimal business operation on a daily basis, these may include but not limited to:

- Product/Technical Recommendations (competitive offsets, new projects, customer issues); work in conjunction with the Principal Manager or Principal to recommend available products for customers; utilize all available internal resources before approaching Principal
- Supply required documentation to internal & external customers (i.e. regulatory documents, questionnaires, product literature to support recommendations)
- New product launches and product maintenance. Some activities include:

- Obtain required information and documentation for regulatory approval
- Maintain ownership of code creation across the departments involved, including Regulatory, Supply Chain, Inventory Control and Pricing
- Organize and maintain documents and training materials in Technical Library
- Completion of action items assigned within SalesForce and other requests received from internal customers
- Disposition of non-conformance material as a result of:

- Concerns with product quality
- Shelf life
- Damages incurred
- Technical Library Maintenance_
- Collaborate with Document Coordinator (co-op student) to ensure appropriate documents are sent to customers and requested from Principals when missing from the Technical Library.
- Ensure that all documentation received from the Principal are uploaded to the Technical Library accurately (using predetermined criteria) and in a timely manner
- Ensure that the most recent applicable document is the current published version
- Ensure that the library is up to date & accurate; including discontinued items and removing or ‘archiving’ any literature or information that is no longer applicable

**Administrative**
- Take responsibility to ensure all requests are fulfilled with accuracy and efficiency
- Prioritize, communicate and effectively execute all RUSH requests from both internal & external customers
- Effectively respond to all requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information
- Attend all pertinent training sessions, department meetings with active participation
- Actively participate in Department projects

**Education and Experience**
- Bachelor of Science degree is necessary for this role
- Strong mathematical acumen
- Must be functionally competent on computer systems

**Skills**
- Ability to explain technical concepts and theories to non-technical audie

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