Service Writer

3 weeks ago

Leduc, Canada The Groundworx Co Full time

**COMPANY BACKGROUND**

Since 2005, The Groundworx Co has been the cornerstone to our customer's success in building a better world Groundworx was founded in response to the overwhelming demand for dependable, high quality environmental, gravel screening and crushing equipment throughout Western Canada. Groundworx is now the exclusive Western Canadian dealer for the highly regarded equipment manufacturers Rubble Master, Pronar, Minyu, RD Olson, and Komplet, each recognized leaders in their respective industries. As a multi-line dealer, Groundworx has an extensive sales and rental equipment fleet, vast parts inventory, and growing service department.

**JOB SUMMARY**

We are seeking a service writer to add to the team at our heavy equipment dealership. The service writer is responsible for organizing the service department. This person is the primary point of contact for scheduling and updates on repairs on all sales and rental equipment as well as customer owned equipment. The primary responsibility is to prioritize repair work orders accurately and promptly. Job costing, invoicing, and tracking repairs are critical for success in this role.

**DUTIES AND RESPONSIBILITIES**
- Work with customers and outside salesmen to schedule and prioritize repair jobs.
- Communicate with the shop foreman regarding repair progress and immediate priorities.
- Promptly and accurately create and close work orders for service department.
- Promptly and accurately invoice internal and external repair jobs.
- Accurately track equipment repair costs through purchase orders and work orders.
- Work with the shop foreman to maintain adequate levels of shop supplies.
- Monitor rental equipment fleet for service intervals, Commercial Vehicle Inspections, etc
- Assist shop foreman and management with compliance including internal policies, procedures and SOPs, WHMIS, TDG, forklift and crane training, etc.

**EXPERIENCE**
- Previous experience in either a service writer or service manager role
- Tracking job costs
- Billing repairs

**MOST IMPORTANT TECHNICAL/PROFESSIONAL SKILLS**
- Microsoft Office Suite experience
- CRM experience
- Organizational Skills
- Communication Skills
- Ability to adapt

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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