Service Writer

Woody’s RV World Leduc is looking for a full-time RV Service Writer.

**Minimum Requirements**:

- Excellent customer service skills
- Proficient computer skills
- Ability to work unsupervised
- Must be organized and self-motivated
- Possess strong written and verbal communication skills
- Motivated team player with a strong sense of commitment to the customer
- Have the ability to deal with large volumes of work and be flexible to changing priorities
- Ability to handle stressful situations in a calm and efficient manner
- Ability to read and comprehend policy and procedure
- Excellent verbal and written communication skills
- Strong record of positive Customer Satisfaction results
- High School diploma or equivalent preferred

**Responsibilities**:

- Essential Duties and Responsibilities - Other duties may be assigned at a later date:

- Book Appointments
- Open new work orders, accurately recording customer information and requirements
- Handle incoming phone calls in a professional manner
- Deal with customer requests and questions in a timely and friendly manner
- Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
- Inform customers of upcoming repairs/services required
- Confirm that all work and pricing is approved by the customer prior to work being performed
- Monitor activities at service counter including customer contact, parts shipping and receiving
- Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
- Receiving customer payments
- Monitoring our online text messaging service

**Company Profile**:

- Canada’s premier RV company is growing once again. Woody’s RV World has expanded into Abbotsford and anchored the company with a brand new state-of-the-art impressive building.

**Contact**: Service Manager - Ed Cole

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leduc, AB T9E 7G1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person