Business Analyst

2 weeks ago

Vancouver, Canada Traction Rec Full time

We’re looking for an **Business Analyst (Implementation)** to join our Services team and be part of our next stage of growth. As our Business Analyst, you will be working on the Professional Services team to support our largest and most complex clients. Your focus will be to quickly ramp up on our customers business processes, gain trust as their guide through the implementation / transformation and work with them to identify the modifications they will need to make in their day to day operations to best leverage the Traction Rec offerings. You’ll work closely with leaders in Services and Product to solve the largest challenges our clients face, helping us grow to new heights and new verticals.

**Who we are**

Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do.

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers.

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.

**Skills**

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have:

- 3+ years of experience as a Business Analyst, preferably within a software or professional services context.
- Experience making complex workflows and processes easy to understand, train, and remember
- Adept at managing complex client projects, with an emphasis on delivering customized solutions.
- Proven capability in facilitating the discovery phase of major projects, including requirement documentation, gap analysis, and roadmap prioritization.
- Exceptional problem-solving skills, with a knack for translating complex workflows into manageable processes.
- Collaborated with a variety of stakeholders to breakdown and streamline business processes, identify and address risks, and implement process improvements
- Strong understanding of the customer perspective during enterprise systems migration and new technology onboarding
- Bonus points if:

- You’ve worked in nonprofit, community centers.
- You’re a results oriented person who likes to roll up their sleeves to get things done.
- You’re energized by a fast-paced environment.

**What You Will Be Doing**
- Lead the end-to-end analysis and documentation process for implementing our SAAS product across our largest client programs, ensuring customized fit and satisfaction.
- Collaborate across departments to integrate client needs with product capabilities, facilitating smooth and efficient project rollouts.
- Engage directly with clients to understand their unique challenges and requirements, acting as a key liaison between clients and our internal teams
- Lead our entry into new verticals and markets, ensuring we understand their needs and tailor our product approach
- Train and support internal team members on business analysis process and asset recommendations
- Creating hand-off and user documentation and communication to Support, Sales, and Marketing teams
- Travel to clients (Must be able to travel in Canada and US, without restriction)

**Compensation**

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$95,000. Starting salaries will vary within this range based on experience and skill level.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

**If you’re interested, so are we Send your resume our way, and let's chat.**

Please note that employment is contingent on the successful completion of background and reference checks.

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