Manager of Membership Services
4 weeks ago
**Join the Y Health + Fitness Team**
Be the Spark Join our passionate team and be the spark that ignites the potential in others. YMCA of
Southwestern Ontario is one of the largest not-for-profit providers of licensed childcare in Canada,
offers settlement services to newcomers to Canada, operates 2 overnight camps and 16 Health & Fitness
branches across Southwestern Ontario, and we have been making a positive difference in the
communities we serve for over 50 years
**Position: Manager of Membership Services**
**Location: Stoney Creek YMCA**
**Start Date: March 2024**
**Salary: $ 42,000 - $45,000**
**As part of your total compensation**:
- Receive a complimentary YMCA membership to our Health & Fitness facilities, and discounts on
YMCA childcare and camp programs.
- 4% vacation paid each pay.
- Be part of a caring and supportive network of people to help each other succeed.
- Complimentary access to wellness and counselling services.
**Reporting to the General Manager, this position is **responsible for the direct supervision and
management of staff and volunteers in the membership sales & service area to ensure sales targets and
demonstrating YMCA core values in your daily work. They will be responsible for the development,
implementation, and evaluation of innovative member services aimed at enhancing each and every
member’s YMCA experience.
**In this position you will**:
- YMCA of Southwestern Ontario policy and procedures
- Act as a YMCA ambassador, demonstrating YMCA core values in your daily work.
- This position will be responsible for the management of membership.
- The Program Supervisor is a member of the Branch Leadership Team which involves (but is not
limited to): implementation of strategic initiatives in support of the Branch, participation in
monthly leadership meetings, budgeting, recruitment, training and development and
performance management.
- This role reports to the General Manager or Membership Manager of the Center. The primary
responsibility of the function is to ensure consistent delivery of excellent customer service to
both members and potential members of the YMCA. The Program Supervisor will demonstrate
the values of the YMCA as it relates to the scope and responsibilities of his/her role as
supervisor.
- Responsible for managing a flexible schedule which may, on occasion, require the ability to work
extended hours and/or non-traditional hours including early mornings, evenings, weekends,
holidays to provide overall supervision and leadership to branch teams.
**Education and Skills Qualifications**:
- Post-secondary education in a related field is an asset.
- Computer skills - Word, Excel, Windows, basic Internet skills
- 3 years’ experience in a Customer Service and Sales environment
- 3 years relevant, progressive, results orientated, supervisory/management experience with
- extensive coaching experience and expertise.- Familiar working with general financial statements & excellent problem-solving skills.
- Excellent interpersonal skills
- First Aid/CPR Certified
- Strong organizational and planning skills
- Strong communication skills, both written and verbal
- Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of
employment for all staff and volunteers.
**Why The Y?**
The YMCA of Southwestern Ontario is committed to the development of healthy
communities and welcomes people of all backgrounds, beliefs, and abilities. We are
committed to helping our employees reach their full potential and are recognized
by Forbes as one of Canada’s Top Employers. We offer meaningful employment and
the opportunity to make a difference in the lives of individuals and families.
**To Apply**:
- The job posting deadline closes at midnight on **March 20, 2024.**:
- We thank all applicants for their interest; however, only those selected for an interview will be
contacted.
NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all
stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who
may enter our premises, access our information, or use our services. As an organization, we respect and
uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its
associated standards and regulations.
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