Customer Service Specialist
4 weeks ago
We are growing
We are a busy landscape supply yard and we're looking for customer focused sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn.
The role includes answering phones, showing and promoting products to customers explaining features and benefits of each. Calculating quotes based on customer needs, using POS system and Moneris machines to process sales, keeping the facility clean and tidy.
We offer a competitive compensation package including group benefits and RSP matching. Full time hours, overtime in busy season, day shifts with some Saturdays.
**The Position Background**:Our Customer Service Specialists are an integral part of our front desk team, aligned with who we are and where we are going as a company. We are known as a professionally managed company of innovative thinkers, who support our communities and embrace new technologies to deliver the ultimate customer experience. We embrace a fun and challenging workplace with opportunities for growth, while taking pride in being industry leaders. Our outstanding reputation is built on our Core Values: Teamwork, Pride and Professionalism.
**Customer Service Specialist** **Role**:This position plays an important role in our sales and customer service reputation. Our Customer Service Specialists collaborate well with their Branch team to ensure that customers have a seamlessly professional purchase and service experience. Our Customer Service Specialists take pride in the accuracy of orders, the careful selection of products and clear communication between the customer and the logistics team.
**The Customer Service Specialist** **Responsibilities**:
- Greeting showroom customers in a professional, welcoming and confident manner
- Matching customer needs and pricing to the right product and availability
- Ensure that phone, in-person & online customers are looked after promptly and accurately
- Ensure the showroom and customer-accessed areas are clean and well presented
- Process orders and payments with accuracy, speed and clarity for the logistics team
- Follow through proactively whenever exceptions to the established best practices process occur
**The Results We See From Great Customer Service Specialists**:
- High customer satisfaction, loyal relationships and word of mouth referrals
- An absence of ‘dropped balls’ or miscommunications on order details / delivery / completion
- Exceeding the weekly / monthly sales targets due to ‘upsells’ of product and/or additional orders
- BisTrack/internal processes are followed ensuring access to all details as required by the team
- Fast, efficient and effective order and payment processing at the front counter
**The Qualifications**:
- Excellent communication skills (English).
- Customer service / front counter / POS experience - min 2 years
- Proven trustworthy with cash float and handling / recording customer payments accurately
- Proficiency in Microsoft Office (Word, Excel, online platforms etc)
- Working knowledge of brick and landscape stone products / installation would be an asset
- High School Diploma or Post Secondary Education
**Customer Service Specialists’**
**Required Skills**:
- Fast and accurate at data input / product order-placement details
- Dedicated to accuracy of line-item details
- Excellent Customer Service attitude and ability
- Able to report to work on time, and as scheduled for every shift
**The Customer Service Specialists’** **Personal Traits**:
- Friendly and welcoming in nature
- Collaborative and engaging
- Respectful (to others, of policies, with equipment)
- Confident and fast learner - willing to continually improve
**Job Types**: Full-time, Permanent
**Salary**: From $20.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 10 hour shift
Work Location: In person
-
Customer Service Specialist
4 weeks ago
Kitchener, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...
-
Customer Service Specialist
4 weeks ago
Kitchener, Canada InnovOak School Full time**InnovOak School is Growing!** As Kitchener Waterloo’s newest private school, InnovOak School offers a quality educational program beginning in JK and continuing until Grade 12. Our school is located in the Innovation and Heritage Districts in Kitchener where we are building our school space in the Historic Greb Shoe Factory. We have an immediate...
-
Customer Service Specialist
3 weeks ago
Kitchener, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Customer Service/inside Sales
4 weeks ago
Kitchener, Canada Grand River Natural Stone Full timeWe are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...
-
Customer Service/inside Sales
2 weeks ago
Kitchener, Canada Grand River Natural Stone Full timeWe are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...
-
Logistics Specialist
2 days ago
Kitchener, Ontario, Canada Flanagan Food Service Full timeJob Overview:We are seeking a skilled Logistics Specialist to join our team as an AZ Delivery Driver. As an integral part of our operations, you will be responsible for delivering food products and order items to our customers while providing exceptional customer service.Your primary duties will include delivering and picking up customer products and orders...
-
Customer Service/inside Sales Seasonal
6 days ago
Kitchener, Canada Grand River Natural Stone Full timeWe are growing! We are a busy landscape supply yard and we're looking for seasonal customer service/sales associates to learn the business and grow with our team. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers explaining features...
-
Customer Support Specialist
4 weeks ago
Kitchener, Canada VieTech Training & Consulting Inc. Full time**About the job** VieTech Training & Consulting Inc. is looking for a customer-driven and detail-oriented Customer Support Specialist to help us establish and maintain our WholeFleet Diagnostics brand. Customer Support Specialist’s responsibilities include providing exceptional customer service to current WholeFleet clients by addressing customer...
-
Customer Completion Specialist
3 weeks ago
Kitchener, Canada Zekelman Industries Full time**Job Description**: Z Modular, a division of Zekelman Industries, seeks a **Customer Completion Specialist** to oversee the punch list documentation of our modular units. Reporting to the Director of Manufacturing, Customer Completion Specialist is responsible for the coordination and streamline of inventory and materials documentation within the modular...
-
Customer Completion Specialist
4 weeks ago
Kitchener, Canada Zekelman Industries Full timeAbout Us: **_ Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!_** **Job Description**: **Z Modular,** a division of Zekelman Industries, seeks a **Customer Completion...
-
Customer Relations Specialist
2 weeks ago
Kitchener, Canada Flanagan Foodservice Full timeAt Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...
-
Service Specialist
2 weeks ago
Kitchener, Canada Canada Life Assurance Company Full timeJob Description: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...
-
Customer Service Expert
2 days ago
Kitchener, Ontario, Canada Flanagan Foodservice Inc. Full timeCompany Overview">At Flanagan Foodservice Inc., we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. As a family-owned business with nearly 50 years of experience, we've been reshaping our industry through growth, transformation, and a commitment to customer satisfaction.">Job Description">The Customer...
-
Customer Success Specialist
2 weeks ago
Kitchener, Canada DOZR Full time**DOZR **is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is...
-
Customer Success Specialist
3 weeks ago
Kitchener, Canada BinSentry Full timeTitle: Customer Success Specialist Level: Intermediate Reports to: Manager of Customer Success **What we do** BinSentry is an Internet of Things (IoT) startup in the AgTech (agriculture technology) industry. Our sensors help monitor inventory for feed bins by predicting future consumption using deep learning and generating optimal shipping routes using...
-
Customer Relations Specialist
4 weeks ago
Kitchener, Canada Flanagan Foodservice Full timeWe are the premier foodservice distributor in Ontario. Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight! Flanagan Foodservice is Canada’s...
-
Customer Service Representative
3 weeks ago
Kitchener, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...
-
Customer Relations Specialist
3 weeks ago
Kitchener, Canada Flanagan Foodservice Full timeWe are the premier foodservice distributor in Ontario. Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight! Flanagan Foodservice is Canada’s...
-
Personal Support Worker
6 days ago
Kitchener, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...
-
[Urgent] Customer Relations Specialist
2 weeks ago
Kitchener, Canada Flanagan Foodservice Inc. Full timeJob Description At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging,...