Team Leader, National Underwriting Operations

2 weeks ago

Cambridge, Canada Gore Mutual Insurance Full time

**We're now at the boldest phase of our Next Horizon journey**

At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good.

Our path forward brings a sharper focus on our business' performance that's powered by innovation and an agile, high-performing culture - we're built for success.

**We're well on our way to becoming a purpose-driven, digitally led national insurer. Come join us.**

**Team Leader, National Underwriting Operations (Personal Lines)**

This leadership role is responsible for the day-to-day management of a team of regional Underwriters. Proving leadership to shape departments goals, coaching and development of team members to achieve individual performance objectives are critical for this role. Reporting to the Manager, National Underwriting Operations, the Team Leader, NUO will ensure service excellence is delivered to our brokers and appropriate underwriting decisions are made to drive underwriting profitability.

**What will you do?**
- Lead a team of Underwriters and associates by supporting individual performance objectives, providing consistent coaching & mentoring, and creating performance plans for career development with team members to meet individual goals.
- Review escalated risks presented in alignment with the assigned underwriting authority and in accordance with published rules and rates while providing effective and creative broker solutions.
- Engage in conversations with internal and external stakeholders to articulate corporate direction, goals and plans and create collaborative conversation to achieve results.
- Engage in broker enablement initiatives in collaboration with business development.
- Provide support to team of operations associates supporting broker workflows.
- Understand corporate and departmental goals, engage team members, and create alignment with overall corporate and departmental direction.
- Lead and manage workflow processes for calls and transactions in a fast-paced environment to ensure SLAs for the department are met or exceeded.

***What will you need to succeed?**
- Required, minimum 5 years of personal insurance experience.
- Preferred, 2 Years of People leadership experience.
- Excellent interpersonal and communication skills with the ability to effectively coach and develop team members.
- Accuracy, thoroughness, creativity, and strong attention to detail with the ability to see the bigger picture.

Permanent, Full-Time

Hybrid: This is a hybrid role that includes the flexibility to work remotely. Please note, regular in-person workdays at our Cambridge Office location are expected 3 times a week.

LI-Hybrid

IndHP

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