Service Fulfilment Operations Specialist

4 weeks ago

Burlington, Canada IKEA Full time

What you'll need to have
- You have studied Logistics, Economics, Business Administration or related OR a minimum of 1 years experience in a similar IT Operations position
- You are process driven, always looking to know and improve the how’s and why’s
- You lead with heart, can provide support and direction to your team/matrix stakeholders/vendors
- You are generally an energetic, operational, self-starter type, who can be depended on to be innovative, detail orientated, due diligent, and accurate
- You are enthusiastic about work and working with others in a team
- You can prioritize, are disciplined, show initiative and have a flexible attitude
- You are computer savvy and generally comfortable with technology (and can easily learn new software and systems)

A day in your life with us
- Track and secure accurate and optimal stock levels
- Create performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment, delivery performance and shipment life cycle
- Secure proper system setup for services, monitoring and reporting and clear connected communication with service partners
- Maintain short and mid-term service and capacity parameters based on available forecasts.
- Providing accurate data and reporting and forecasts
- Implement improvements by supporting the development of operational processes, and developing tools with the support of relevant stakeholders
- Contribute to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks
- Implement Customer Fulfilment sustainability agenda for Service Fulfilment

About this work area

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

JUST SO YOU KNOW

In the IKEA world, this position is referred to as: Service Fulfillment Operations Specialist

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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