Service Technician

4 weeks ago

Burlington, Canada Cold Jet Full time

Company description
We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

Our Culture
We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

Service Technician The Service Technician & Operations Specialist is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field. The person will ensure timely follow up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders. This position will be located in Cambridge, Canada and will report to the Vice President, Customer Service Americas & Asia.
Technician Responsibilities
- Perform equipment repairs at some customer sites in the field and at Cold Jet’s Cambridge office, performing electrical and mechanical troubleshooting and repair on industrial machinery
- Provide technical phone support & hands on troubleshooting
- Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork
- Contribute to sales of parts and service
- Support other Cold Jet departments, sales, engineering and operations
- Able and willing to travel up to 10% of the time, including international travel
- Resolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional manner
- Communicates clearly and effectively with customers in a training situation
- Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments
- Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer

Operations Support Responsibilities

Inventory Management
- Develop and implement inventory control procedures and sequence of operations within Cold Jet’s Cambridge office to optimize inventory flow as well as ensure inventory accuracy and correct use of systems
- Review monthly inventory trends and discuss variations with the inventory manager
- Recommend the replenishment of inventory as required by sales activity
- Work in collaboration with the Inventory Manager, plan and execute cycle counts and annual inventory audits

Generation of Revenue within Assigned Territories
- Work effectively with the regional sales representatives to service their customers and grow their territories
- Work with customers, look for opportunities to propose add-on sales of spare parts, accessories, extended service plans, spare part kits etc.
- Work with the Cold Jet CRM software and log all customer issues that are not immediately resolved
- Track and share calls taken, orders taken, calls opened, calls closed, and other relevant productivity measures
- Identify and pass along to regional sales representatives opportunities for additional machine sales

Shipping
- Pull ordered machines, parts & accessories from inventory and prepare them for shipment
- Crate, band, wrap, box or otherwise package machines or parts for shipment
- Select carriers and schedule freight trucks for machine shipments
- Prepare paperwork for domestic shipments
- Load machine shipments onto trucks using industrial equipment
- Enter shipment, receiving and other data into the ERP system
- Accept, open and verify incoming shipments from carriers such as UPS
- Stock incoming parts in the appropriate location
- Communicate with customers, external and internal, regarding status of shipments.
- Operate forklift and other industrial lift equipment

Department Support
- Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty
- “Own” customer requests and issues, follow-up to ensure 100% satisfaction
- Handle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutions
- Build a

  • Swimming Pool Service Technician

    3 weeks ago

    Burlington, Canada Pool Kings Service Company Inc. Full time

    **Job Title**: Pool Service Technician **Company**: Pool Kings **Location**: Burlington **Job Type**: Full-time, _Seasonal_ **About Pool Kings**: Pool Kings is a leading swimming pool service company specializing in pool openings, weekly maintenance, repairs, liner installations, safety cover installations and pool closings. With a commitment to...

  • Lube Technician

    2 weeks ago

    Burlington, Canada Speedy Auto Service Full time

    **Speedy Auto Service** **is looking for a Lube Technician!** The Lube Technician will be responsible for performing oil change services as well as other oil change key responsibilities such as fuel filter replacement, transmission pan services and canister oil filter replacements. **Your work day at** **Speedy Auto Service will include**: - Perform Oil...

  • Service Technician

    1 week ago

    Burlington, Canada Yale Industrial Trucks Inc. Full time

    **Forklift Service Technicians** We are currently hiring shop and field **Forklift Service Technicians/ Mechanics **for Yale Industrial Trucks Inc. in the Burlington and surrounding regions. We are looking for licensed technicians / mechanics from the Forklift, Automotive, Truck, or Heavy Equipment industries looking to make a change and join our service...

  • Refrigeration Technician

    6 days ago

    Burlington, Canada HERITAGE SERVICE GROUP CANADA Full time

    25-Sep-2023 to 25-Oct-2023 (PST) Burlington, ON, CAN 42-55 per hour signing bonus available Hourly Full Time An excellent extended health care benefits package is provided RG HendersonRefrigeration Technician Who we are:RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in...

  • Service Technician

    3 weeks ago

    Burlington, Canada Motorline Auto Group Full time

    Mechanic / Service Technician **Duties** - Perform maintenance and repairs on equipment and machinery to ensure optimal performance. - Utilize hand tools and power tools effectively for various repair tasks. - Assemble components and systems according to specifications. - Conduct automotive repairs as necessary, demonstrating strong mechanical knowledge. -...

  • Service Technician

    3 weeks ago

    Burlington, Canada Sani Marc Inc Full time

    **Service Technician**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Office: Burlington -Burlington Ontario N/A **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your tasks by doing whatever it takes and making sure...

  • Service Technician

    3 weeks ago

    burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one...

  • Service Technician

    2 weeks ago

    burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one...

  • Service Technician

    3 weeks ago

    Burlington, Canada Flow Control Group Full time

    **ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As...

  • Service Technician

    2 weeks ago

    Burlington, Canada Guardian Industrial Full time

    '''Job Overview: We are currently seeking a skilled Hydraulic Technician to join our team. As a Hydraulic Technician, you will be responsible for troubleshooting, diagnosing and repairing hydraulic and electrical systems. This is a hands-on role that requires mechanical knowledge and experience working with hydraulic systems for vehicle mounted cranes and...

  • Service Technician

    2 weeks ago

    Burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one...

  • Service Technician

    2 weeks ago

    Burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Servicesis an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers.For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one of...

  • Service Technician

    3 weeks ago

    burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one...

  • Service Technician

    3 weeks ago

    burlington, Canada Inter-Power Group Full time

    ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one...

  • Road Service Technician

    1 week ago

    Burlington, Canada Yale Industrial Trucks Inc. Full time

    **Forklift Service Technicians** We are currently hiring shop and field **Forklift Service Technicians/ Mechanics **for Yale Industrial Trucks Inc. in the Woodbridge and surrounding regions. We are looking for licensed technicians / mechanics from the Forklift, Automotive, Truck, or Heavy Equipment industries looking to make a change and join our service...

  • Door Service Technician

    4 weeks ago

    Burlington, Canada O`Brien Lifting Solutions Inc. Full time

    **Job Summary** We are seeking a dedicated Service Technician to join our team. The Service Technician will be responsible for diagnosing, repairing, and maintaining various equipment and systems to ensure optimal functionality. **O'Brien Lifting Solutions Inc. is currently seeking a resourceful and self-motivated individual to join our dynamic team as a...

  • Service Technician

    2 weeks ago

    Burlington, Canada CPC Pumps International Inc Full time

    CPC Pumps International Inc. is a part of the Atlas Copco Group, a world-leading industrial group present in more than 180 countries, over the span of approximately 150 years. It is a company that serves customers with innovative compressor, vacuum, power, and industrial technologies. CPC Pumps specializes in designing, manufacturing, testing, and servicing...

  • Field Service Technician

    1 week ago

    Burlington, Canada GEA Group Full time

    **Field Service Technician**: **Job information**: **Reference number**: JR-0020872 **Position type**: Full time **Site**: Burlington 4145 North Service Road, Burlington, ON L7L 6A3 - Our continued success in the Canadian market has generated the need for a Field Service Technician (NOC 7311) located in Ontario, Canada. The Field Service Technician is...

  • Field Service Technician

    4 weeks ago

    Burlington, Canada YIT An Alta Company Full time

    Are you a Technician/Mechanic with auto, diesel, agricultural, material handling, lift truck or heavy equipment repair experience? If so, then we want you on our team! Technicians are at the backbone of our organization; therefore, we provide them with the tools and resources to be successful: - Company van (parked at home each day) - Company fuel card -...

  • Residential/commercial Service Technician

    3 weeks ago

    Burlington, Canada M & P FLYNN ENTERPRISES LTD Full time

    **RESIDENTIAL/COMMERCIAL SERVICE TECHNICIAN** **Job description** Business is growing so come join our experienced team of technicians. We are looking to hire a service technician that will work as part of our commercial crew and can be cross-trained to work independently as a residential service technician. Ontario Duct Cleaning has been in business for...