Manager, Online Analytics

3 weeks ago

Boucherville, Canada Lowe's Canada Full time

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Workplace**:
Our head office being located in Boucherville, on the South Shore of Montreal, we know that some of our employees are concerned by the roadwork being carried out in the Louis-Hippolyte-La Fontaine tunnel. That’s why we stood up an in-house advisory committee and implemented new work policies that provide our teams with even more flexibility, no matter where they live. Whether it’s working from home or having flexible hours - when a role requires employees to be physically present at the office -, we are constantly revaluating our practices to provide the best possible work environment to our employees.

**Our expectations**:
The Online team is looking for a Manager, Online Analytics and Reporting who will report directly to the VP, Omnichannel and Online. The person in this role will be responsible for building and leading a team that will provide in-depth analytics for cross-functional online teams to support online and retail growth.

**Your role**:

- Use data-driven online analytics and report to help Online Merchandising, Online Category Experience, Online Brand Advocates, and other online teams understand online performance and make better decisions
- Detect root causes of changes in metrics and effectively communicate these insights to online teams
- Identify levers to improve key online metrics
- Create and manage capability to build and automate dashboards and reports
- Conduct in-depth research and provide quantitative analysis to evaluate new projects and business opportunities by defining metrics and frameworks
- Collaborate with business owners and leaders to uncover challenges in each line of business and create data-driven solutions to them
- Mentor and train online teams to use data and tools to improve their performance
- Build and lead a team of direct reports
- Inspire, manage, and develop team members

**The qualifications we are looking for**:

- University degree in Mathematics, Business, or a related field
- 5+ years of progressive experience in digital analytics and reporting
- SQL database skills (an asset)
- Experience/expertise in using tools such as Power BI (preferred)
- Strong knowledge of Adobe Analytics, Analysis Workspace, and Report Builder
- Experience in web analytics implementation (an asset)
- Proven ability to deliver insights that guide the business and drive change
- Demonstrated ability to solve problems and impact decision-making with cross-functional online teams
- Ability to effectively manage and prioritize multiple requests concurrently, while remaining accountable to stakeholders
- High level of attention to detail and excellent ownership and follow-up skills
- Excellent listening and communication skills (verbal and written)
- Strong presence and comfortable interaction with senior business leaders
- Self-starter with the ability to work independently with only general guidance
- Team player with high energy and demonstrated initiative

**Your benefits of working for Lowe’s Canada**:
By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

- A highly flexible hybrid workplace
- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the commun

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