Scheduling Coordinator

3 weeks ago

Burnaby, Canada Terminix Full time

**About Terminix**

Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. We offer great benefits, RSP matching from Day 1 of employment, and paid training.

**Responsibilities**:

- Route Optimization: reducing windshield time & fuel, maximizing current/growing routes, increasing productivity, working with Service teams to allow route completions _and _same day services
- Best Fit: creating solutions and short cuts for the CER team to schedule quickly and effectively, increasing revenues and providing top-notch turn around for clients
- Same day sick call-ins / short notice leaves: liaise between Service/Office when last minute changes occur, supporting the CER in mornings with viable scheduling solutions allowing them to focus on sales/growth
- Contract Setups / Cancels: plotting new sales in current routes, ensuring client requests are being met; tracking ever-evolving route values, drive times, postal code coverage
- Stock Support: ensuring technicians are fully equipped to service their clients/routes, encouraging techs to follow pickup windows, reducing foot traffic and down-time in the office
- Cell phone setup: coordinating new devices, ensuring applicable apps are functional and troubleshooting w/ technicians as needed
- PestPac Profile Setups: entering new techs into PP ensuring their profiles are effective and operational
- MOE Exam Management: getting new techs scheduled with the Ministry for licensing, maintaining scheduling of current techs to ensure no service down-time or re-routing
- Maintain a positive and friendly demeanor with service team (including technicians), helping to promote positive interactions between service/tech/office team(s) at all times
- Keys: organize and maintain client key coordination for techs to service inclusively

**Job Requirements**
- High school diploma
- IPM Certification, Structural Applicator preferred, must be willing to acquire if not currently licensed
- Drivers License preferred
- Excellent interpersonal and internal teammate communication
- Demonstrated strength in verbal and written communications
- Strong attention to detail
- Ability to multi-task effectively
- Strong team player with a positive attitude

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- BURNABY, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Routing protocols: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Clean Criminal record (required)
- Driving Licence (preferred)

Work Location: One location

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