Food & Beverage Attendant (Lake Club) (Summer 2024)

2 months ago

Barrie, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage
- Company matched pension plan and optional savings plans
- Employee Assistance Program and Headspace App
- Friday Harbour partner discounts
- Training and development opportunities

Role Summary
The Food and Beverage Attendant will be responsible for providing consistently high levels of customer service to all guests by providing prompt service, setting tables, cleaning tables, restocking plates, and serving food and beverages to guests as runners. This role will perform these duties in a friendly and professional manner always and ensure that patrons have an enjoyable dining experience. Other duties will include general cleaning duties, removing used dishes and other place settings, and complying with all policies and procedures.

**Responsibilities**:

- Ensure all dishes, glasses, and cutlery are clean for table setting
- Clean agreed designated areas, in accordance with procedures, morning/evening routines and hygiene requirements
- Stock and maintain all cleaning materials
- Clean and refill cruet and condiment sets
- Ensure that flowers and table decorations are fresh and comply with agreed standards
- Set tables to standards, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensure sideboards on stations are adequately stocked with replacement cutlery, linen, or other established needs, be they food or equipment
- Ensure that tables are cleaned as soon as it is apparent that guests have finished their food or drink
- Be aware of and practice good guest relations always, assisting the guest in any way which does not adversely affect other guests
- May assist in light food preparations
- Remove waste and recycling for proper disposal
- Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- At least one year of related work experience
- Smart Serve certification
- Knowledge of basic sanitation controls and purpose and use of cleaning supplies
- Must possess excellent customer service skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Works well as part of a team

Working Conditions
- Must be able to work flexible hours including days, evenings, nights, weekends, and holidays
- Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit, or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting, and pulling
- Move over sloping, uneven, or slippery surfaces

Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

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