Delivery Specialist

2 months ago

Calgary, Canada Rogers Communications Full time

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story

**What you will do**:

- Intake, review, track, and process orders and onboarding requests. Ensure pricing and service information is accurate, complete, and in compliance with company policies. Obtain missing information from requesters, public databases, internal references, or through customer contact.
- Work with customers, and internal teams to identify and resolve delivery issues within agreed service levels. As required, coordinate Cable technician access with customers and Rogers’ dispatch. Work with provisioning, dispatch, porting, or other internal teams to correct issues on the day of installation or onboarding.
- Meet set performance objectives including and not limited to, service levels; productivity, I AM Service behaviors, quality assurance, and customer satisfaction.
- Accountable for the order fulfillment and implementation of business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
- Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure we deliver timely service to the customer.
- Use appropriate judgment to escalate to next levels in a timely manner.
- Manage account changes as required, for installed services during the delivery life cycle.
- Follow and input best practices and processes, train co-workers as required, identify and report process gaps and improvements recommendations, most importantly, transformation and efficiency ideas.
- Maintain knowledge of the Rogers products and services and skill sets required for this role. Advocate and be able to communicate the features and benefits of our products.
- Focus on continuously improving existing service delivery processes, and the customer experience by recommending innovative solutions.

**What you will bring**:

- 2-3 years experience in a telecommunications customer service operation-related field or environment.
- Proven and demonstrated leadership skills, resourceful, innovative, and able to independently make sound critical decisions.
- Knowledge of the following products and services; Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, M365.
- Business account structure knowledge.
- Excellent knowledge of Microsoft Office, Salesforce, Vision 21, AS400, SGI, EWP, and various portal-based products supported (Unison, RBAM, BSS, etc.).
- Ability to identify and proactively escalate potential business issues or challenges.
- Excellent and proven demonstration of customer service skills, and relationship management with internal teams.
- A strong sense of teamwork and willingness to work in an ever-changing environment.
- Demonstrated excellent communication skills, with technical and management staff, both verbal and written.
- Business acumen and professional approach.
- Excellent time management and prioritization skills including to the ability to multi-task and demonstrate urgency.
- High level of attention to detail and excellent follow up skills.
- Innovative, resourceful, adaptable to change, and positive attitude.

**What’s in it for you**:
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong c

  • Delivery Service Specialist

    3 months ago

    Calgary, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Guest Delivery Specialist

    15 hours ago

    Calgary, Canada Country Hills Mercedes Benz Full time

    As a result of the tremendous growth at Mercedes-Benz Country Hills, we have an immediate opening for a **Guest Delivery Specialist **in our **Business Development** **Center** location in Calgary. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand. - Position...

  • Operations Delivery Specialist

    7 months ago

    Calgary, Canada CAM Industrial Solutions LLC Full time

    Position Summary Reporting to the Director of Operational Delivery, the Operations Delivery Specialist is responsible for ensuring that all levels of leadership onsite are proficient in utilizing our digital tools effectively. **Primary Responsibilities**: - Work with the Director of Operational Delivery to determine training needs and schedule training...

  • Logistics Delivery Specialist

    4 days ago

    Calgary, Alberta, Canada Ryanson Transport Full time

    About Ryanson TransportRyanson Transport is a leading transportation company that offers reliable and efficient delivery services to our customers.Job Title: Logistics Delivery SpecialistWe are currently seeking a skilled Logistics Delivery Specialist to join our team. As a key member of our operations department, you will play a crucial role in ensuring the...

  • Bdc / Delivery Specialist

    3 months ago

    Calgary, Canada Country Hills Ford Full time

    Country Hills Ford is Hiring! **We are now moved into our Country Hills Ford location!** - Country Hills Ford recently earned the prestigious President's Award Diamond Club, the highest honor a Ford dealer can achieve. With the recent opening of Country Hills Ford in September 2024, set to be one of the largest Ford dealerships in Canada, we are expanding...

  • Bdc / Delivery Specialist

    4 months ago

    Calgary, Canada Country Hills Ford Full time

    Country Hills Ford is Hiring! **About Marlborough Ford **_(moving to Country Hills Ford fall 2024!)_** - Marlborough Ford, acquired in April 2021, has quickly become one of the fastest-growing dealerships in Canada. We proudly earned the prestigious President's Award Diamond Club, the highest honor a Ford dealer can achieve. With the upcoming opening of...

  • Truck Delivery Specialist

    4 weeks ago

    Calgary, Alberta, Canada HR770 Full time

    Company Overview:HR770 is a leading provider of transportation services, dedicated to delivering exceptional results and building long-term relationships with our clients.Salary:We offer a competitive salary of $75,000 per year, based on your experience and qualifications.Job Description:As a Truck Delivery Specialist, you will be responsible for providing...

  • Freelance Delivery Specialist with a Reliable Truck

    1 week ago

    Calgary, Alberta, Canada HR770 Full time

    Company OverviewWe are HR770, a dynamic organization seeking a skilled and reliable delivery specialist to join our team. With over 5 years of experience in the industry, we require an individual who can efficiently manage pickup, delivery, and junk removal tasks while maintaining excellent customer service standards.Estimated Salary RangeThe estimated...

  • Delivery Specialist

    4 months ago

    Calgary, Canada Rogers Communications Full time

    Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built...

  • Guest Delivery Specialist

    2 months ago

    Calgary, Canada Mercedes-Benz Country Hills Full time

    Be part of a world-class team that defines luxury customer experiences at Mercedes-Benz Country Hills. We’re expanding and seeking a Guest Delivery Specialist to deliver exceptional, personalized service that reflects the high standards of Mercedes-Benz. Income range $50,000-$70,000 Monday to Saturday with one day off during the week. **We are proud to...

  • Senior SAP Digital Delivery Specialist

    4 weeks ago

    Calgary, Alberta, Canada Suncor Full time

    Suncor, a leading Canadian energy company, is seeking an experienced Senior SAP Digital Delivery Specialist to join our high-performing team.Job OverviewWe are looking for a skilled professional with a strong background in SAP S4 and supply chain processes to design and implement solutions that drive business excellence. As a Senior SAP Digital Delivery...

  • Reliable Delivery and Moving Specialist

    4 weeks ago

    Calgary, Alberta, Canada CAL CITY SOLUTIONS Full time

    At CAL CITY SOLUTIONS, we are actively seeking a Reliable Delivery and Moving Specialist to join our team. Our company is dedicated to providing top-notch moving services, and we require someone who shares our passion for delivering exceptional results.About UsWe are a reputable moving company committed to excellence in every aspect of our operations. Our...

  • Logistics Delivery Specialist

    4 days ago

    Calgary, Alberta, Canada Sleep Country Full time

    About Sleep Country CanadaSleep Country is a leading specialty sleep retailer committed to transforming lives by awakening Canadians to the power of sleep. With a focus on building a company culture of inclusion and diversity, we invest in our sleep ecosystem, innovative products, world-class customer experience, communities, and our people.Our VisionWe aim...

  • Project Delivery Specialist

    2 weeks ago

    Calgary, Alberta, Canada ENGINEERINGUK Full time

    Job SummaryWe are seeking a skilled Project Delivery Specialist to join our Engineering team. The successful candidate will be responsible for managing technology projects, collaborating with cross-functional teams, and ensuring timely execution of deliverables.The ideal candidate will have a strong background in project management, excellent communication...

  • Guest Experience

    3 months ago

    Calgary, Canada South Centre Volkswagen Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Guest Experience and Delivery Specialist to join the South Centre Volkswagen dealership! The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with...

  • Project Delivery Specialist

    1 day ago

    Calgary, Canada SABRE LTD Full time

    UNLOCK YOUR POTENTIAL WITH SABREThe Project Delivery Specialist plays a critical role in the successful planning, execution and completion of our various projects. In supporting and liaising with the various project managers, designers, assembly teams, and functional staff, you will ensure that the fundamental processes, systems, and best practices are in...

  • Project Delivery Specialist

    24 hours ago

    Calgary, Canada SABRE LTD Full time

    UNLOCK YOUR POTENTIAL WITH SABRE The Project Delivery Specialist plays a critical role in the successful planning, execution and completion of our various projects. In supporting and liaising with the various project managers, designers, assembly teams, and functional staff, you will ensure that the fundamental processes, systems, and best practices are in...

  • Project Delivery Specialist

    1 day ago

    Calgary, Canada SABRE LTD Full time

    UNLOCK YOUR POTENTIAL WITH SABREThe Project Delivery Specialist plays a critical role in the successful planning, execution and completion of our various projects. In supporting and liaising with the various project managers, designers, assembly teams, and functional staff, you will ensure that the fundamental processes, systems, and best practices are in...

  • Shop Laborer/deliveries

    2 months ago

    Calgary, Canada The Contractor Consultants Full time

    **Join Pioneer 2000 Enterprises Inc as a Shop Laborer/Delivery Specialist!** **Position**: Shop Laborer/Deliveries **Company**: Pioneer 2000 Enterprises Inc **Pay Range**: $20-$30 per hour **Job Overview**: Pioneer 2000 Enterprises Inc, a leader in residential plumbing, gas, and hydronic heating solutions, is looking for a dedicated Shop Laborer/Delivery...

  • Specialist Digital Delivery Analyst

    2 months ago

    Calgary, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. If you are a Digital Specialist with a...